Roon lost control of audio device notification received (ref#RCMG1Y)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

What are the make and model of the affected audio device(s) and the connection type?

· Sonos 5 four speakers 5 play one 1 Sonos port

Describe the issue

Roon lost control of audio device is the notification I am getting

Describe your network setup

Eero router Nokia modem Gigabyte speed 4extenders

2

I’m just a fellow Roon user.

I see you have Sonos devices and the screenshot shows you are grouping zones.

Are you grouping all your Sonos devices?

Are they on WiFi? If so, are they connected to various Eero mesh nodes? If so, are the mesh nodes connected together with ethernet for backhaul, or are they doing this with WiFi?

3

I have 9 Sonos speakers 2 are wifi they have been working well for 5 days the Eerro are connected together

4

Can you play to each Sonos zone vía Roon without issue?

I also note you say 4 extenders. Can you explain what these are?

5

The Eero router came with 2 I bought 2 more

6

Hello @Casey_Giron ,

Thanks for your message. This error typically happens when something else tries to play to the zone (or one of the zones in the group). Is there anyone or anything else attempting to play to one of the devices while you have playback active? If you play to each of the zones when they are not grouped, does one stop playing while the others work as expected?