I am getting “Roon lost control…” when playing to one of my Sonos devices. All my sonos devices are ethernet connected. I could not control the sonos device with Sonos remote when this happened and had to power it on/off to get it back online again.
Using ipad as remote for Roon and all my FLACs are stored on my QNAP NAS. I am running rock on recommended I7 NUC. Attaching logfiles for easier troubleshooting.
I had the problem earlier but an update from you made it go away. Now It’s back and its worse then ever. I can see that Sonos has updated their software since the last time. Any correlation? Including logs.
One single lan with 255.255.255.0 adress space.
One UniFi Switch 24 POE-250W with the NUC i7 running rock directly attached. Also QNAP NAS directly attached to the same switch (in the basement to get rid of noise).
To this unifi switch is a Netgear ProSafe GS108 switch cascaded (in the living room) and to the netgear is the Sonos Connect:Amp that experience this problem attached.
Hi @Patrik_Falk — Thank you for the very detailed and thorough report Your diligence and feedback are both greatly appreciated!
Confirming that your logs have been received and are now in our queue to be evaluated by a member of our tech staff. Once my report has been updated I will be sure to share the team’s thoughts/findings with you in a timely manor.
Furthermore, I saw you had mentioned that when Roon lost control of the mention Sonos device(s), the Sonos remote also could not communicate with the endpoint(s) while in this state. Just to make sure I have a complete understanding of the behavior being reported, do you ever experience the same issue while using the Sonos application?