Hi @Kay_Levermann ----- Thank you for your patience and my apologies for the wait. Things have been a bit slower than we’d like due to the holiday season so your understanding is very appreciated!
Moving froward, I had our techs re-analyze the Roon logs that were attached to the received diagnostics report once more to see if there were any traces that could be pointing to the cause of this behavior with the 203. The team has update my report and have confirmed that they’re not seeing anything conclusive in either your Roon or RAATServer logs.
However, the team has suggested further testing with the NAS storage temporarily out of the equation as this was the one troubleshooting exercise that yielded a positive change in behavior with the 203 audio zone. As per the request of the team may I kindly ask you for the following:
Please reproduce the issue once more and provide the following:
Note the time of day when the error has occurred.
Note what track/album was being played when the error occurred.
Please place a days worth of media on the same external HD used in the previous test, temporarily disable the network storage location in the app, and mount the external HD to the NUC again. Watch the thumb drive in the application for a day and monitor the performance of the system.
Let me know the date when the local storage test was ran as I am certain the team is going to want to see log traces from that test run as well.
finally I found the dates I made notes of. Hopefully these are not too old for you. We had loss of connection on 10.01. at 18:43, 12.01. at 16:39, 19.01. at 16:25, 21.01. at 16:37 and 30.01. at 17:52. As allways, after the reconnection everything went fine.
On 13.01. at 13:59 we had a problem with slow loading of the music.
Whenever the mentioned problems occoured, there were only a smartphone and a tablet running in the same network.
Times are all CET.
We were still not able to test the usb-drive connected to the nuc directly. I hope that I find some time to test it this weekend.
Hi @Kay_Levermann ----- Thank you for the follow up, very appreciated.
I just checked the first diagnostics report we received and the earliest date in the log traces are from November the 15th (2017), so unfortunately the time frames provided above from October 1st will no longer be available in Roon logs.
Before we go about gathering new logs/time stamps I think the best course of action will be to perform the “USB-drive test” first. At your earliest convenience would you kindly perform the following:
Please reproduce the issue once more and provide the following:
Note the time of day when the error has occurred.
Note what track/album was being played when the error occurred.
Please place a days worth of media on the same external HD used in the previous test, temporarily disable the network storage location in the app, and mount the external HD to the NUC again. Watch the thumb drive in the application for a day and monitor the performance of the system.
Let me know the date when the local storage test was ran as I am certain the team is going to want to see log traces from that test run as well.
Hi @Kay_Levermann ----- Thank you for clarifying that information for me, I will be sure update your ticket so our tech team have an idea when the issue was observed
Please also be sure to let me know how the external HD test goes as I am certain the team is going to want to hear the observations you make during that data gathering exercise. Many thanks!
I had some time yesterday, and I was able to try the external hard disk on the USB-port of the NUC. Also with the USB-harddisk it appears, that everytime the OPPO is powered on, the problem with the loss of connection occurs. I have tried it three times (04. Feb. 09:16; 12:37 and 15:39 CET). With each try, I put power on and start an album. Allways at the first track (mostly the first seconds), roon lost connection. After reconnnection, everything went smooth.
I will come back to you with the next dates, times and tracks when it happens again with the NAS attached.
Hi @Kay_Levermann — I wanted to reach out to you because I was preparing to pass back your ticket to our tech team with the newly received diagnostics report and I noticed some logs files missing, which usually indicates that there was an issue with the upload
In the interest of expediting this process to the best of my ability may I very kindly ask you to please provide us with a set of you “RoonServer” logs using the instructions found here.
Just for your information, lately we did not have that much problems. Only on Feb. 06, at 18:30, we had another loss of connenction. The track was Eric Bibb, A selection of analouge Bibb, title no. 1, Wrapped up in her arms.
HI @Kay_Levermann ----- Thank you again for your continued feedback and more importantly for your patience while our techs have been investigating this behavior.
Continuing forward, the team has asked if you notice any dropped connections between on any of your remote devices and your core when this behavior occurs? The team has pointed out that in the logs you have been providing to us thus far when the error occurs we almost always see a loss in connection between a remote and the core.
we had no loss of connection between the remote and the core. Everything went smoth, we only have to press the play/pause button or play this Album, and thats it.
Hi @Kay_Levermann ----- Thank you for the follow up and the patience. My apologies for the wait.
I first wanted to see how things have been performing with the 203 as you had mentioned that lately things seem to be performing better. Is this still true? Any new progress or observations to share?
Additionally, in thinking about this issue, I was reminded that the 203 has an HDMI audio input option. Can you verify what the behavior is like with the 203 mounted directly to the NUC via HDMI?
-Eric
Note: If you are going to perform the above test, HDIM output is used (typically) for multichannel playback, when performing this test your “multi channel mixing strategy” should be set to “downmix as needed”.
Thank you for getting back to me @Kay_Levermann, I will be on the look out for your timestamps.
As mentioned, the team has noted that they believe that this issue is related to something occurring in your environment based on the traces we are seeing in your logs. Thus far we have tried to isolate this issue by…
Taking the 203 off the powerlan connection:
"Moving forward, during your troubleshooting have you tried taking the UDP-203 off the Powerlan? The reason I ask is because we have seen some similar issues (example #1exmaple #2) with these devices in the past. "
“Hi Eric - it seems that without powerlan the Oppo finds the wireless lan with 100% strengh, but looses the connection randomly. With powerlan it sticks to the connection after a sometimes second connection.”
Tried testing with the Oppo mounted directly to your router:
“Testing with the unit hardwired to the router as mentioned previously.”
“Hi Eric - I have tested the Oppo hardwired directly on the router. Within an hour or so, there was no connection loss. The same happend after I put the Oppo back on the powerlan. I had no loss of connection. Today I started the Oppo again using the powerlan, and after some seconds, roon lost the connection again, after pushing play a second time, up till now, everything is fine.”
Temporarily taking your NAS out of the equation:
“Moving forward, before I enable diagnostics on your account can you verify for me if you have tried removing (temporarily of course) the NAS from the equation to see if the result is the same with the Oppo203? To be more specific, I am curious if you have tested with some content stored on a drive mounted to the NUC via USB? Say a thumb drive, for example.”
Hi Eric - I have tried an usb-storage on the NUC. With this, we had not the typical
first loss of connection after a few seconds. The curious thing about the loss is, that afte the reconnect, everything runs rock solid for hours."
The only test that has not been performed yet is when the 203 is directly mounted to the NUC. I would encourage you to consider running this test as it would be a good data point for our team to have. The other option here would be to test with another device mounted directly to the the NUC to see how it performs.
I just tried to connect the NUC directly via HDMI to the OPPO (HDMI connector from the NUC to the HDMI-in of the OPPO. Unfortunatly I am not able to get it to work. I do not find the OPPO in Roon. I have tried each of the given HDMI-output possibilities in Roon, no sound. What do I have to set up where to get it working.
I have tried to connect the Oppo once again via HDMI. I still don‘t get it to make some noise, but I had another „Loss of connection“. I can see via my TV that Rock is running, and the Oppo is getting some data. Anyway, the Loss of connection occurs also via HDMI.
Here are some Screenshots of the settings in roon. Maybe they are helpful for you.
Kind regards,
Kay
P.s.: We had loss of connection on 02. of March, 18:36; 03. of March, 10:57; 04. of March, 11:21 and 16:48; 06. of March, 18:14.
