Roon MACOSX Trial Version Wont Open (just bounce and disappear)

@Enrique_Donoso — Thank you for performing that test for me, as well as providing a picture of the Console (and thanks for making the suggestion, @Martin_Webster!)

I am submitting this to our technical team for review. Once I hear back from them with next steps, I will update this thread in a timely manner.

-Dylan

1 Like

Hi @Enrique_Donoso,

Thank you for your patience as the technical team has been analyzing the report. For our next step, please try to follow the steps in this article and let me know if it helps!

Regards,
Dylan

Dylan, the steps above were already suggested before. I already tried that, but no success. Are you saying that I have to run the test again?.

Enrique, to be clear did you follow the instruction under the headings “Installing Roon on OS X” and “Installation Errors on OS X”?

Hey @Enrique_Donoso

I apologize, I should have been more clear. I linked specifically to the “Installation Errors on OS X” the second time around to have you run through that secton. Can you confirm that you already went through that portion of the article?

Regards,
Dylan

Yes, I couple of days ago I followed the instructions and I actually re-installed the Roon App and went through the error on OS X using the terminal, but nothing happens. If you want I can try again.

I also went through the Font part.

Dylan, any news?..at this point I think that my trial is going to end and a could not even launch the software.

Hey @Enrique_Donoso,

Apologies for the delayed response. I will be speaking with the technical team soon regarding their investigation and I will be sure to get back to you ASAP after I hear from them.

Regards,
Dylan

Thank you for your patience as we continue our investigation, @Enrique_Donoso!

For our next steps, I’d like for you to try launching the app from Terminal using the following command:

/Applications/Roon.app/Contents/MacOS/Roon

Try this 3 or 4 times and then copy all of the logs and paste them here. This should tell us exactly where the problem occurs and allow us to move forward with next steps from there.

Regards,
Dylan

Last login: Wed May 23 15:28:27 on ttys000
MacBook-Pro-10:~ edonoso$ sudo chown $(whoami) ~ ~/Library; chmod u+rwx ~/ ~/Library
Password:
MacBook-Pro-10:~ edonoso$ /Applications/Roon.app/Contents/MacOS/Roon
00:00:00.001 Debug: Attempting to load library: /System/Library/Frameworks/Foundation.framework/Foundation
00:00:00.018 Info: Library[/System/Library/Frameworks/Foundation.framework/Foundation] Loaded success => True
00:00:00.018 Debug: Attempting to load library: /System/Library/Frameworks/AppKit.framework/AppKit
00:00:00.022 Info: Library[/System/Library/Frameworks/AppKit.framework/AppKit] Loaded success => True
00:00:03.951 Debug: Attempting to load framework: /System/Library/Frameworks/Cocoa.framework
00:00:03.956 Info: Framework[/System/Library/Frameworks/Cocoa.framework] Loaded success => True
00:00:03.957 Debug: Attempting to load framework: /System/Library/Frameworks/OpenGL.framework
00:00:03.962 Info: Framework[/System/Library/Frameworks/OpenGL.framework] Loaded success => True
00:00:03.963 Debug: Attempting to load library: libHIDRemoteNative.dylib
00:00:03.965 Info: Library[libHIDRemoteNative.dylib] Loaded success => True
00:00:03.965 Debug: Attempting to load library: libSPMediaKeyTapNative.dylib
00:00:03.968 Info: Library[libSPMediaKeyTapNative.dylib] Loaded success => True
libc++abi.dylib: terminating with uncaught exception of type OpenHome::NetworkError
Stacktrace:

at <0xffffffff>
at (wrapper managed-to-native) OpenHome.Net.ControlPoint.CpDeviceListUpnpServiceType.CpDeviceListCreateUpnpServiceType (intptr,intptr,uint,OpenHome.Net.ControlPoint.CpDeviceList/CallbackDevice,intptr,OpenHome.Net.ControlPoint.CpDeviceList/CallbackDevice,intptr) [0x00026] in <21295a8acb1a4b59920209b723ef0864>:0
at OpenHome.Net.ControlPoint.CpDeviceListUpnpServiceType…ctor (string,string,uint,OpenHome.Net.ControlPoint.CpDeviceList/ChangeHandler,OpenHome.Net.ControlPoint.CpDeviceList/ChangeHandler) [0x00042] in <21295a8acb1a4b59920209b723ef0864>:0
at OpenHome.Net.ControlPoint.CpUpnpDeviceListFactory.CreateListServiceType (string,string,uint,OpenHome.Net.ControlPoint.CpDeviceList/ChangeHandler,OpenHome.Net.ControlPoint.CpDeviceList/ChangeHandler) [0x00007] in <21295a8acb1a4b59920209b723ef0864>:0
at Sooloos.Broker.Transport.SongcastDirect.ReInit () [0x00235] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.Transport.SongcastDirect…ctor (Sooloos.Broker.State,Sooloos.Broker.Transport.Module) [0x0007e] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.Transport.Module.Enable () [0x001b3] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.Transport.Module.UpdateEnabled () [0x00035] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.Transport.Module.Init (Sooloos.Broker.Database) [0x000bf] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.State._InitTransportThreadAsync () [0x0000c] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.SynchronizationContextThread/<>c__DisplayClass45_0.b__0 (object) [0x00006] in :0
at Sooloos.SynchronizationContextThread.Dispatch (Sooloos.SynchronizationContextThread/SendOrPostWrapper&) [0x0001e] in :0
at Sooloos.SynchronizationContextThread.Go () [0x00025] in :0
at System.Threading.ThreadHelper.ThreadStart_Context (object) [0x0001f] in <48b95f3df5804531818f80e28ec60191>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext,System.Threading.ContextCallback,object,bool) [0x00073] in <48b95f3df5804531818f80e28ec60191>:0
at System.Threading.ExecutionContext.Run (System.Threading.ExecutionContext,System.Threading.ContextCallback,object,bool) [0x00004] in <48b95f3df5804531818f80e28ec60191>:0
at System.Threading.ExecutionContext.Run (System.Threading.ExecutionContext,System.Threading.ContextCallback,object) [0x0002f] in <48b95f3df5804531818f80e28ec60191>:0
at System.Threading.ThreadHelper.ThreadStart () [0x00014] in <48b95f3df5804531818f80e28ec60191>:0
at (wrapper runtime-invoke) object.runtime_invoke_void__this
(object,intptr,intptr,intptr) [0x0004f] in <48b95f3df5804531818f80e28ec60191>:0

Native stacktrace:

0   Roon                                0x0000000103a2bc91 mono_handle_native_crash + 257
1   libsystem_platform.dylib            0x00007fff5b625f5a _sigtramp + 26
2   ???                                 0x0000000000020008 0x0 + 131080
3   libsystem_c.dylib                   0x00007fff5b3c31ae abort + 127
4   libc++abi.dylib                     0x00007fff592c7f8f __cxa_bad_cast + 0
5   libc++abi.dylib                     0x00007fff592c812b _ZL26default_unexpected_handlerv + 0
6   libobjc.A.dylib                     0x00007fff5a6ffeab _ZL15_objc_terminatev + 105
7   libc++abi.dylib                     0x00007fff592e37c9 _ZSt11__terminatePFvvE + 8
8   libc++abi.dylib                     0x00007fff592e326f _ZN10__cxxabiv1L22exception_cleanup_funcE19_Unwind_Reason_CodeP17_Unwind_Exception + 0
9   libohNet.dylib                      0x0000000117dc975e _ZN8OpenHome2Os35NetworkSocketMulticastAddMembershipEPvjj + 126
10  libohNet.dylib                      0x0000000117da8301 _ZN8OpenHome18SocketUdpMulticastC2ERNS_11EnvironmentEjRKNS_8EndpointE + 145
11  libohNet.dylib                      0x0000000117d0b095 _ZN8OpenHome3Net16SsdpSocketReaderC2ERNS_11EnvironmentEjRKNS_8EndpointE + 21
12  libohNet.dylib                      0x0000000117d0b5c5 _ZN8OpenHome3Net21SsdpListenerMulticastC2ERNS_11EnvironmentEj + 229
13  libohNet.dylib                      0x0000000117db879c _ZN8OpenHome11Environment22MulticastListenerClaimEj + 140
14  libohNet.dylib                      0x0000000117d1c26e _ZN8OpenHome3Net17CpiDeviceListUpnpC2ERNS0_7CpStackENS0_16FunctorCpiDeviceES4_ + 1054
15  libohNet.dylib                      0x0000000117d1ea6d _ZN8OpenHome3Net28CpiDeviceListUpnpServiceTypeC1ERNS0_7CpStackERKNS_3BrxES6_jNS0_16FunctorCpiDeviceES7_ + 141
16  libohNet.dylib                      0x0000000117d12000 CpDeviceListCreateUpnpServiceType + 368
17  ???                                 0x000000011cf335c0 0x0 + 4780668352
18  ???                                 0x000000011cf33287 0x0 + 4780667527
19  ???                                 0x000000011cf33196 0x0 + 4780667286
20  ???                                 0x000000011cf2b322 0x0 + 4780634914
21  ???                                 0x000000011cf293e4 0x0 + 4780626916
22  ???                                 0x000000010e161482 0x0 + 4531295362
23  ???                                 0x000000010de858f9 0x0 + 4528298233
24  Roon                                0x0000000103982135 mono_jit_runtime_invoke + 2245
25  Roon                                0x0000000103b83948 do_runtime_invoke + 88
26  Roon                                0x0000000103b4f6ce start_wrapper + 766
27  libsystem_pthread.dylib             0x00007fff5b62f661 _pthread_body + 340
28  libsystem_pthread.dylib             0x00007fff5b62f50d _pthread_body + 0
29  libsystem_pthread.dylib             0x00007fff5b62ebf9 thread_start + 13

=================================================================
Got a SIGABRT while executing native code. This usually indicates
a fatal error in the mono runtime or one of the native libraries
used by your application.

Abort trap: 6
MacBook-Pro-10:~ edonoso$ /Applications/Roon.app/Contents/MacOS/Roon
00:00:00.000 Debug: Attempting to load library: /System/Library/Frameworks/Foundation.framework/Foundation
00:00:00.013 Info: Library[/System/Library/Frameworks/Foundation.framework/Foundation] Loaded success => True
00:00:00.014 Debug: Attempting to load library: /System/Library/Frameworks/AppKit.framework/AppKit
00:00:00.017 Info: Library[/System/Library/Frameworks/AppKit.framework/AppKit] Loaded success => True
00:00:03.221 Debug: Attempting to load framework: /System/Library/Frameworks/Cocoa.framework
00:00:03.224 Info: Framework[/System/Library/Frameworks/Cocoa.framework] Loaded success => True
00:00:03.225 Debug: Attempting to load framework: /System/Library/Frameworks/OpenGL.framework
00:00:03.229 Info: Framework[/System/Library/Frameworks/OpenGL.framework] Loaded success => True
00:00:03.230 Debug: Attempting to load library: libHIDRemoteNative.dylib
00:00:03.232 Info: Library[libHIDRemoteNative.dylib] Loaded success => True
00:00:03.232 Debug: Attempting to load library: libSPMediaKeyTapNative.dylib
00:00:03.233 Info: Library[libSPMediaKeyTapNative.dylib] Loaded success => True
libc++abi.dylib: terminating with uncaught exception of type OpenHome::NetworkError
Stacktrace:

at <0xffffffff>
at (wrapper managed-to-native) OpenHome.Net.ControlPoint.CpDeviceListUpnpServiceType.CpDeviceListCreateUpnpServiceType (intptr,intptr,uint,OpenHome.Net.ControlPoint.CpDeviceList/CallbackDevice,intptr,OpenHome.Net.ControlPoint.CpDeviceList/CallbackDevice,intptr) [0x00026] in <21295a8acb1a4b59920209b723ef0864>:0
at OpenHome.Net.ControlPoint.CpDeviceListUpnpServiceType…ctor (string,string,uint,OpenHome.Net.ControlPoint.CpDeviceList/ChangeHandler,OpenHome.Net.ControlPoint.CpDeviceList/ChangeHandler) [0x00042] in <21295a8acb1a4b59920209b723ef0864>:0
at OpenHome.Net.ControlPoint.CpUpnpDeviceListFactory.CreateListServiceType (string,string,uint,OpenHome.Net.ControlPoint.CpDeviceList/ChangeHandler,OpenHome.Net.ControlPoint.CpDeviceList/ChangeHandler) [0x00007] in <21295a8acb1a4b59920209b723ef0864>:0
at Sooloos.Broker.Transport.SongcastDirect.ReInit () [0x00235] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.Transport.SongcastDirect…ctor (Sooloos.Broker.State,Sooloos.Broker.Transport.Module) [0x0007e] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.Transport.Module.Enable () [0x001b3] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.Transport.Module.UpdateEnabled () [0x00035] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.Transport.Module.Init (Sooloos.Broker.Database) [0x000bf] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.State._InitTransportThreadAsync () [0x0000c] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.SynchronizationContextThread/<>c__DisplayClass45_0.b__0 (object) [0x00006] in :0
at Sooloos.SynchronizationContextThread.Dispatch (Sooloos.SynchronizationContextThread/SendOrPostWrapper&) [0x0001e] in :0
at Sooloos.SynchronizationContextThread.Go () [0x00025] in :0
at System.Threading.ThreadHelper.ThreadStart_Context (object) [0x0001f] in <48b95f3df5804531818f80e28ec60191>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext,System.Threading.ContextCallback,object,bool) [0x00073] in <48b95f3df5804531818f80e28ec60191>:0
at System.Threading.ExecutionContext.Run (System.Threading.ExecutionContext,System.Threading.ContextCallback,object,bool) [0x00004] in <48b95f3df5804531818f80e28ec60191>:0
at System.Threading.ExecutionContext.Run (System.Threading.ExecutionContext,System.Threading.ContextCallback,object) [0x0002f] in <48b95f3df5804531818f80e28ec60191>:0
at System.Threading.ThreadHelper.ThreadStart () [0x00014] in <48b95f3df5804531818f80e28ec60191>:0
at (wrapper runtime-invoke) object.runtime_invoke_void__this
(object,intptr,intptr,intptr) [0x0004f] in <48b95f3df5804531818f80e28ec60191>:0

Native stacktrace:

0   Roon                                0x000000010edecc91 mono_handle_native_crash + 257
1   libsystem_platform.dylib            0x00007fff5b625f5a _sigtramp + 26
2   ???                                 0x0000000000020008 0x0 + 131080
3   libsystem_c.dylib                   0x00007fff5b3c31ae abort + 127
4   libc++abi.dylib                     0x00007fff592c7f8f __cxa_bad_cast + 0
5   libc++abi.dylib                     0x00007fff592c812b _ZL26default_unexpected_handlerv + 0
6   libobjc.A.dylib                     0x00007fff5a6ffeab _ZL15_objc_terminatev + 105
7   libc++abi.dylib                     0x00007fff592e37c9 _ZSt11__terminatePFvvE + 8
8   libc++abi.dylib                     0x00007fff592e326f _ZN10__cxxabiv1L22exception_cleanup_funcE19_Unwind_Reason_CodeP17_Unwind_Exception + 0
9   libohNet.dylib                      0x00000001256c675e _ZN8OpenHome2Os35NetworkSocketMulticastAddMembershipEPvjj + 126
10  libohNet.dylib                      0x00000001256a5301 _ZN8OpenHome18SocketUdpMulticastC2ERNS_11EnvironmentEjRKNS_8EndpointE + 145
11  libohNet.dylib                      0x0000000125608095 _ZN8OpenHome3Net16SsdpSocketReaderC2ERNS_11EnvironmentEjRKNS_8EndpointE + 21
12  libohNet.dylib                      0x00000001256085c5 _ZN8OpenHome3Net21SsdpListenerMulticastC2ERNS_11EnvironmentEj + 229
13  libohNet.dylib                      0x00000001256b579c _ZN8OpenHome11Environment22MulticastListenerClaimEj + 140
14  libohNet.dylib                      0x000000012561926e _ZN8OpenHome3Net17CpiDeviceListUpnpC2ERNS0_7CpStackENS0_16FunctorCpiDeviceES4_ + 1054
15  libohNet.dylib                      0x000000012561ba6d _ZN8OpenHome3Net28CpiDeviceListUpnpServiceTypeC1ERNS0_7CpStackERKNS_3BrxES6_jNS0_16FunctorCpiDeviceES7_ + 141
16  libohNet.dylib                      0x000000012560f000 CpDeviceListCreateUpnpServiceType + 368
17  ???                                 0x0000000123bb10e0 0x0 + 4894429408
18  ???                                 0x0000000123bb0da7 0x0 + 4894428583
19  ???                                 0x0000000123bb0cb6 0x0 + 4894428342
20  ???                                 0x0000000123b86f52 0x0 + 4894256978
21  ???                                 0x0000000123b84ff4 0x0 + 4894248948
22  ???                                 0x000000011b51af32 0x0 + 4753305394
23  ???                                 0x000000011aa6a8f9 0x0 + 4742097145
24  Roon                                0x000000010ed43135 mono_jit_runtime_invoke + 2245
25  Roon                                0x000000010ef44948 do_runtime_invoke + 88
26  Roon                                0x000000010ef106ce start_wrapper + 766
27  libsystem_pthread.dylib             0x00007fff5b62f661 _pthread_body + 340
28  libsystem_pthread.dylib             0x00007fff5b62f50d _pthread_body + 0
29  libsystem_pthread.dylib             0x00007fff5b62ebf9 thread_start + 13

=================================================================
Got a SIGABRT while executing native code. This usually indicates
a fatal error in the mono runtime or one of the native libraries
used by your application.

Abort trap: 6
MacBook-Pro-10:~ edonoso$ /Applications/Roon.app/Contents/MacOS/Roon
00:00:00.000 Debug: Attempting to load library: /System/Library/Frameworks/Foundation.framework/Foundation
00:00:00.016 Info: Library[/System/Library/Frameworks/Foundation.framework/Foundation] Loaded success => True
00:00:00.017 Debug: Attempting to load library: /System/Library/Frameworks/AppKit.framework/AppKit
00:00:00.022 Info: Library[/System/Library/Frameworks/AppKit.framework/AppKit] Loaded success => True
00:00:03.163 Debug: Attempting to load framework: /System/Library/Frameworks/Cocoa.framework
00:00:03.167 Info: Framework[/System/Library/Frameworks/Cocoa.framework] Loaded success => True
00:00:03.168 Debug: Attempting to load framework: /System/Library/Frameworks/OpenGL.framework
00:00:03.172 Info: Framework[/System/Library/Frameworks/OpenGL.framework] Loaded success => True
00:00:03.173 Debug: Attempting to load library: libHIDRemoteNative.dylib
00:00:03.175 Info: Library[libHIDRemoteNative.dylib] Loaded success => True
00:00:03.175 Debug: Attempting to load library: libSPMediaKeyTapNative.dylib
00:00:03.176 Info: Library[libSPMediaKeyTapNative.dylib] Loaded success => True
libc++abi.dylib: terminating with uncaught exception of type OpenHome::NetworkError
Stacktrace:

at <0xffffffff>
at (wrapper managed-to-native) OpenHome.Net.ControlPoint.CpDeviceListUpnpServiceType.CpDeviceListCreateUpnpServiceType (intptr,intptr,uint,OpenHome.Net.ControlPoint.CpDeviceList/CallbackDevice,intptr,OpenHome.Net.ControlPoint.CpDeviceList/CallbackDevice,intptr) [0x00026] in <21295a8acb1a4b59920209b723ef0864>:0
at OpenHome.Net.ControlPoint.CpDeviceListUpnpServiceType…ctor (string,string,uint,OpenHome.Net.ControlPoint.CpDeviceList/ChangeHandler,OpenHome.Net.ControlPoint.CpDeviceList/ChangeHandler) [0x00042] in <21295a8acb1a4b59920209b723ef0864>:0
at OpenHome.Net.ControlPoint.CpUpnpDeviceListFactory.CreateListServiceType (string,string,uint,OpenHome.Net.ControlPoint.CpDeviceList/ChangeHandler,OpenHome.Net.ControlPoint.CpDeviceList/ChangeHandler) [0x00007] in <21295a8acb1a4b59920209b723ef0864>:0
at Sooloos.Broker.Transport.SongcastDirect.ReInit () [0x00235] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.Transport.SongcastDirect…ctor (Sooloos.Broker.State,Sooloos.Broker.Transport.Module) [0x0007e] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.Transport.Module.Enable () [0x001b3] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.Transport.Module.UpdateEnabled () [0x00035] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.Transport.Module.Init (Sooloos.Broker.Database) [0x000bf] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.Broker.State._InitTransportThreadAsync () [0x0000c] in <8bdbd6f1c7e94a12ac2d1599f03aa9e9>:0
at Sooloos.SynchronizationContextThread/<>c__DisplayClass45_0.b__0 (object) [0x00006] in :0
at Sooloos.SynchronizationContextThread.Dispatch (Sooloos.SynchronizationContextThread/SendOrPostWrapper&) [0x0001e] in :0
at Sooloos.SynchronizationContextThread.Go () [0x00025] in :0
at System.Threading.ThreadHelper.ThreadStart_Context (object) [0x0001f] in <48b95f3df5804531818f80e28ec60191>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext,System.Threading.ContextCallback,object,bool) [0x00073] in <48b95f3df5804531818f80e28ec60191>:0
at System.Threading.ExecutionContext.Run (System.Threading.ExecutionContext,System.Threading.ContextCallback,object,bool) [0x00004] in <48b95f3df5804531818f80e28ec60191>:0
at System.Threading.ExecutionContext.Run (System.Threading.ExecutionContext,System.Threading.ContextCallback,object) [0x0002f] in <48b95f3df5804531818f80e28ec60191>:0
at System.Threading.ThreadHelper.ThreadStart () [0x00014] in <48b95f3df5804531818f80e28ec60191>:0
at (wrapper runtime-invoke) object.runtime_invoke_void__this
(object,intptr,intptr,intptr) [0x0004f] in <48b95f3df5804531818f80e28ec60191>:0

Native stacktrace:

0   Roon                                0x0000000107044c91 mono_handle_native_crash + 257
1   libsystem_platform.dylib            0x00007fff5b625f5a _sigtramp + 26
2   ???                                 0x0000000000020008 0x0 + 131080
3   libsystem_c.dylib                   0x00007fff5b3c31ae abort + 127
4   libc++abi.dylib                     0x00007fff592c7f8f __cxa_bad_cast + 0
5   libc++abi.dylib                     0x00007fff592c812b _ZL26default_unexpected_handlerv + 0
6   libobjc.A.dylib                     0x00007fff5a6ffeab _ZL15_objc_terminatev + 105
7   libc++abi.dylib                     0x00007fff592e37c9 _ZSt11__terminatePFvvE + 8
8   libc++abi.dylib                     0x00007fff592e326f _ZN10__cxxabiv1L22exception_cleanup_funcE19_Unwind_Reason_CodeP17_Unwind_Exception + 0
9   libohNet.dylib                      0x000000011465075e _ZN8OpenHome2Os35NetworkSocketMulticastAddMembershipEPvjj + 126
10  libohNet.dylib                      0x000000011462f301 _ZN8OpenHome18SocketUdpMulticastC2ERNS_11EnvironmentEjRKNS_8EndpointE + 145
11  libohNet.dylib                      0x0000000114592095 _ZN8OpenHome3Net16SsdpSocketReaderC2ERNS_11EnvironmentEjRKNS_8EndpointE + 21
12  libohNet.dylib                      0x00000001145925c5 _ZN8OpenHome3Net21SsdpListenerMulticastC2ERNS_11EnvironmentEj + 229
13  libohNet.dylib                      0x000000011463f79c _ZN8OpenHome11Environment22MulticastListenerClaimEj + 140
14  libohNet.dylib                      0x00000001145a326e _ZN8OpenHome3Net17CpiDeviceListUpnpC2ERNS0_7CpStackENS0_16FunctorCpiDeviceES4_ + 1054
15  libohNet.dylib                      0x00000001145a5a6d _ZN8OpenHome3Net28CpiDeviceListUpnpServiceTypeC1ERNS0_7CpStackERKNS_3BrxES6_jNS0_16FunctorCpiDeviceES7_ + 141
16  libohNet.dylib                      0x0000000114599000 CpDeviceListCreateUpnpServiceType + 368
17  ???                                 0x000000011b4d9880 0x0 + 4753037440
18  ???                                 0x000000011b4d9547 0x0 + 4753036615
19  ???                                 0x000000011b4d9456 0x0 + 4753036374
20  ???                                 0x000000011b4d15e2 0x0 + 4753004002
21  ???                                 0x000000011b4cf684 0x0 + 4752995972
22  ???                                 0x0000000113704b42 0x0 + 4621093698
23  ???                                 0x0000000112c20b59 0x0 + 4609674073
24  Roon                                0x0000000106f9b135 mono_jit_runtime_invoke + 2245
25  Roon                                0x000000010719c948 do_runtime_invoke + 88
26  Roon                                0x00000001071686ce start_wrapper + 766
27  libsystem_pthread.dylib             0x00007fff5b62f661 _pthread_body + 340
28  libsystem_pthread.dylib             0x00007fff5b62f50d _pthread_body + 0
29  libsystem_pthread.dylib             0x00007fff5b62ebf9 thread_start + 13

=================================================================
Got a SIGABRT while executing native code. This usually indicates
a fatal error in the mono runtime or one of the native libraries
used by your application.

Abort trap: 6
MacBook-Pro-10:~ edonoso$

Im not sure what this means…

Thank you, @Enrique_Donoso!

The technical team looked over the logs that you posted and it appears that there is a permissions related issue happening on the OS. In terminal can you please run the following and post the results?

ls -ld $HOME{,/Library}

Regards,
Dylan

Last login: Thu May 24 18:44:04 on ttys000
MacBook-Pro-10:~ edonoso$ ls -ld $HOME{,/Library}
drwxr-xr-x@ 36 edonoso staff 1152 May 22 13:34 /Users/edonoso
drwx------@ 75 edonoso staff 2400 May 20 13:30 /Users/edonoso/Library
MacBook-Pro-10:~ edonoso$ ls -ld $HOME{,/Library}
drwxr-xr-x@ 36 edonoso staff 1152 May 22 13:34 /Users/edonoso
drwx------@ 75 edonoso staff 2400 May 20 13:30 /Users/edonoso/Library
MacBook-Pro-10:~ edonoso$

Thank you, @Enrique_Donoso!

I had a discussion with the technical team and these logs appear to be pointing to something specific going on with your environment. Based on the discussion, there must be something (net interfaces, OS, etc) on this machine that is at the root of this issue.

To gather a little more a bit more information, I’d like to recommend a couple more commands to run that will give us some additional insight into the problem:

  • ifconfig -a
  • system_profiler -detailLevel full -xml > $HOME/Desktop/systemreport.spx

The second command listed is going to produce a file that I’d like for you to send over to me. Zip up that file and you can just PM me a shared Dropbox link, and we can follow up once we’ve looked over the files.

If you don’t have anywhere to upload the files, send me a PM and I can give you instructions for uploading them directly to our server.

Thank you,
Dylan

Here you have the first one:
MacBook-Pro-10:~ edonoso$ ifconfig -a
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
options=1203<RXCSUM,TXCSUM,TXSTATUS,SW_TIMESTAMP>
inet 127.0.0.1 netmask 0xff000000
inet6 ::1 prefixlen 128
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
nd6 options=201<PERFORMNUD,DAD>
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0<> mtu 1280
XHC20: flags=0<> mtu 0
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether a4:5e:60:db:5d:4b
inet6 fe80::1870:804b:c33f:9018%en0 prefixlen 64 secured scopeid 0x5
inet 192.168.0.102 netmask 0xffffff00 broadcast 192.168.0.255
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304
ether 06:5e:60:db:5d:4b
media: autoselect
status: inactive
awdl0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1484
ether a2:6e:16:f9:f4:60
inet6 fe80::a06e:16ff:fef9:f460%awdl0 prefixlen 64 scopeid 0x8
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
en1: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=60<TSO4,TSO6>
ether 4a:00:01:1c:88:30
media: autoselect
status: inactive
en2: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=60<TSO4,TSO6>
ether 4a:00:01:1c:88:31
media: autoselect
status: inactive
bbptp0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 1356
ether 42:0f:26:bd:57:8f
status: active
wc6: flags=863<UP,BROADCAST,SMART,RUNNING,SIMPLEX> mtu 1500
ether 00:02:55:11:19:76
inet 169.254.156.27 netmask 0xffff0000 broadcast 169.254.255.255
media: 1000baseT ()
bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=63<RXCSUM,TXCSUM,TSO4,TSO6>
ether 4a:00:01:1c:88:30
Configuration:
id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0
maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200
root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0
ipfilter disabled flags 0x2
member: en1 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 9 priority 0 path cost 0
member: en2 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 10 priority 0 path cost 0
nd6 options=201<PERFORMNUD,DAD>
media:
status: inactive
utun0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 2000
inet6 fe80::109c:3aca:80d7:b2bf%utun0 prefixlen 64 scopeid 0x6
nd6 options=201<PERFORMNUD,DAD>
utun1: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::9394:f18c:d77a:c190%utun1 prefixlen 64 scopeid 0xe
nd6 options=201<PERFORMNUD,DAD>
utun2: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::554f:2146:3619:cb82%utun2 prefixlen 64 scopeid 0xf
nd6 options=201<PERFORMNUD,DAD>
utun3: flags=80d1<UP,POINTOPOINT,RUNNING,NOARP,MULTICAST> mtu 1406
inet 9.80.88.211 --> 9.80.88.211 netmask 0xfffff000
MacBook-Pro-10:~ edonoso$

The second one:

MacBook-Pro-10:~ edonoso$ system_profiler -detailLevel full -xml > $HOME/Desktop/systemreport.spx
2018-06-01 15:50:21.032 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.037 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.184 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.186 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.190 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.193 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.194 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.196 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.199 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.203 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.216 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.227 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.230 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.236 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.238 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.242 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.245 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.251 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.269 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.275 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2018-06-01 15:50:21.280 system_profiler[11006:5472262] Exception NSInvalidArgumentException thrown while decoding IOBluetoothSDPServiceRecord
2

Dylan, I think I will try with my other laptop…but is an old one…I5 1,7GHz4GB Ram…but Im not sure my credentials will work downloading the trial on anew machine.

Pls advise.

Also I have an older one, not using that I would prefer to use, but is a Core Duo @1,86Ghz with just 2GB RAM…do you think can still work with a library of about 64 GB?.

The i5 should be fine. The Core2Duo may struggle and it’s graphics may not be up to it but the i5 meets Roons’ minimum requirements.