Roon membership & authorization error [Solved - Deauthorized and Reauthorized Core]

Support
1

I have a roon server and a pc that I use as a remote.
Everything was working until now. When I launch roon remote I receive the following message:
Your roon membership allows you to authorize up to 1 device to manage your libray…
There is the option to: “Oops, I meant to run as a remote control”
When clicked I get the choice to choose my server as the core.
When I hit connect, I am returned to the previous page with the authorization error!!!

Sorry I can not give you more info about versions since I can not connect.
All I know is that my server is on a Linux machine (Arch linux) and is running and the roon service is active and running.

Thank you for your support.

2

Try reinstalling Roon on the PC and be sure to point it to the Core on the Server when first starting.

3

Done that, did not work.
Same on the phone
Again same as above.

4

I’m all out of ideas now !

But the Support guys will look into it when they are next online.

5

No worries, thank you

7

Hello @Mickele_Francisco,

Have you tried rebooting your Core and Roon Remote yet? I would give that a shot.
I would also try rebooting all of your networking gear (router/switches/range extenders/ect) and see if that has any change in behavior, please let me know.

Thanks,
Noris

8

Hello Noris,
Yes I have rebooted all my machine and network system even my firewall server but this did not solve the problem.
I finally did solve the problem by ‘De-authorizing’ the server and re-authorizing it again.

Thank you
You can mark the subject as solved

1 Like
9

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