Roon metadata server errors

AMP · September 2, 2018, 4:18pm

I’ve been experiencing slow library browsing this morning, especially when Tidal content is involved.

Checked my core logs and found a few of these:

09/02 16:13:54 Trace: [metadatasvc] REQ https://metadata5.roonlabs.com/md/4/album?uid=21c3091b-b331-4e2f-a101-a1e1c38ef218&lid=&token=788055f2-5017-47b1-9858-18137314d94f&albumid=a6003933323236373838&collection=tidal-us
09/02 16:13:54 Warn: Error in web request https://metadata5.roonlabs.com/md/4/album?uid=21c3091b-b331-4e2f-a101-a1e1c38ef218&lid=&token=788055f2-5017-47b1-9858-18137314d94f&albumid=a6003933323236373838&collection=tidal-us: NetworkError (System.Net.WebException: The remote server returned an error: (503) Service Not Available.

metadata5.roonlabs.com is being very slow to respond to queries and per the second line above occasionally returning 503 errors. Normally I would chalk it up to my crappy ISP, but the 503 errors suggest a problem on the Roon backend.

joel · September 2, 2018, 4:29pm

Thanks Andrew. We know and are working to remediate.

joel · September 2, 2018, 5:50pm

Metadata services appear to be running normally again. Apologies for any inconvenience.

joel · September 3, 2018, 5:50am

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