Roon misses a lot of cover art

This is what I tried to tell Roon over and over and over.

It makes no sense that a $500 product performs so badly when other “FREE” products can handle the job without issue.

Plex is another product that is able to handle cover art without issue, even TIDAL cover art for artists comes through with Plex and NOT on Roon. This is absurd .

Here is another Free product that I was using on my desktop in Linux
Lollypop Music Player, out performs Roon by a mile in terms of function.

Features
Artist bio, lyrics Artist bio, lyrics: Get artists and tracks information from the web.
Intuitive browsing: Walk through your collection by genres/artists and through albums artwork.
Play many audio formats: mp3, mp4, ogg, and flac
Cover art downloader: Automatic artwork downloader from Last.fm, Itunes and Spotify.
MTP devices: Sync your music with Android phones and any mtp devices…
Fullscreen view: Visual access from your couch
Party mode: Let Lollypop choose music for you.
Native replay gain support.
Search in your collection by artist, album and title.

What I didn’t understand from your post: does Roon not show any cover art in those cases - indicated by those grey parquet flooring style generic thumbs - or does it show what Roon believes to be the best picture.

There are cases where “best” is the wrong option because the decision is just made based on the pixel count for the cover in question. If you happen to have a smaller cover (and be it just by 5 px) but of (much) higher visual quality like with lesser compression / compression artefacts Roon currently would not use it when set to “best”.

In case your problem is indeed that cover art doesn’t get extracted from your files even so it is there some example mediainfo output or - that may something @support would probably request - some example files for investigation would be helpful.

Out of curiosity: how does this help David to solve the problem?

The ‘best’ picture for Roon = an artistic head shot, it must complement the Roon ecosystem. If not then they would rather show a grey hash square.

Best cover art isn’t chosen that way. See Mike’s post below:

For some reason Roon isn’t extracting embedded images from David’s files. @support will track down why, probably by looking at an example file.

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A post was split to a new topic: How does Roon select a best Artist image?

I don’t think any of the above helps @David_Zigas solve the problem. If there’s files where JRiver can see the artwork and Roon can’t, I’d like our @support team to gather a few examples so a developer can take a look and figure out what is going wrong. If something isn’t working we should be fixing it, not grasping for workarounds.

Hello @David_Zigas,

Can you please send us a few examples of albums with cover art missing and where the cover art is in the tags? I will PM you instructions on how to send those over to us shortly.

Thanks,
Noris

Noris – thanks. I can certainly send wav files (all my files are in wav) where the art appears in Jriver, but not in Roon. But I’m afraid I’m at a loss as to “where the cover art is in the tags.” The only thing I can note is that I use Jriver to do my “metatagging.” If I have a jpg from a ripped CD, for example (and they are all jpgs), I use the “add cover art” feature in Jriver. Then I use Jriver’s library function to “update the tags” in the files that I store in the library folders that Roon uses.

Having said that, is it helpful for me to send the wav files where the art appears in jriver, but not Roon? Thanks. – David

That’s probably the issue. Wav files don’t support file tags in the same way as FLAC. Jriver may be using a non-standard format to embed images.

Andy — All my files are wav, and they all have been tagged in Jriver with the art. The art appears in Roon files in maybe 80% of them. What is special/wrong with the other 20%? That’s the question. Thanks. – David

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  1. Allegro - 1.wav

Andante - 3.wav

Benny Goodman - King Porter Stomp (1935) - 5.wav

Noris – here are 3 examples I uploaded to your server. All are files that should have the album art in the tags. One poster noted that wav files can’t contain art, but that doesn’t explain why in about 80% of the files, it does appear in Roon, even though they are all wav files. Thanks. – David

That is a common misconception, Wav supports the ID3 tagging standard and this includes artwork. However it didn’t use to support it and it is not so well supported by audio players ectera as mp3, flac ectera.

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Hi David, yes Roon should ideally work I was just trying to help you to gather the evidence to work out the difference between the 80% and the 20%. And SongKong Lite is free so no payment needed for the suggestion above.

I’ve got rid of jRiver after subscribing to Roon so I cannot check it out myself but I think to remember that jRiver has the capability to store cover art in its own cover art folder (not besides or in tags of the actual audio files) > https://wiki.jriver.com/index.php/Cover_Art.

When you say you’ve used “Fetch cover art” in jRiver that may have been what has happened - jRiver got a cover from an online service and stored it in this cover art folder which is no place to Roon to look into. If you check the jRiver wiki page mentioned above you may find a way to “move” those covers next to the files? You could at least give it a try for one or two albums to see if it would solve the issue you face.

Thanks Paul. I am waiting to hear back from Noris at Roon, who is looking at the wav files. SongKong LIte may indeed be very helpful – thanks for the tip. – David

U_gee, thanks for the input. This may be close to the truth. I have about 1300 albums. Maybe 70% of them come from my CD collection that I ripped 5 or 6 years ago. Since I first used Jriver, I suspect most of the cover art was fetched automatically by the program. I never pressed a button in Jriver to “fetch art” but I suspect that is how it happened. I still use Jriver to do meta tagging-- it is very good at that. After I’m done tagging I always use the “update files from library” feature, so whatever resides in Jriver (art, changed tags), is also embedded in the files. Whenever I do it this way, Roon always sees the art. – David

Hey David,

We looked at the files you sent and we’re seeing the cover art pulled in from the files, so that’s mostly good news – we just need to see why this isn’t happening for you.

Two questions:

First can you let us know the details of your setup? The details listed here would be a good start, especially regarding your Core platform and storage.

Second, just to confirm, can you show us a screenshot of what you’re seeing in the Edit Album screen, for the files you sent @noris? I just want to make sure I understand exactly what you’re seeing as we try to figure out why you’re getting a different result than we are with these files.

A screenshot like this would help:

Thanks!

Mike - thanks, I will follow up when I get home this evening. I should note that in the “Edit album” page, about 20% of the time, the artwork appears in this page, and all I have to do is select it to resolve the issue. But as you will see, in the screenshots I will send , there’s no image to be found. Also, I am using Roon in Ubuntu Studio – it’s a new setup for me. However, I had been using Roon with Windows 10 from the beginning, and had the same issue. – David

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Mike please forgive the Linux data dump, but this should have all the system info:

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product: To Be Filled By O.E.M. (To Be Filled By O.E.M.)

vendor: To Be Filled By O.E.M.

version: To Be Filled By O.E.M.

serial: To Be Filled By O.E.M.

width: 64 bits

capabilities: smbios-2.8 dmi-2.8 smp vsyscall32

configuration: boot=normal chassis=desktop family=To Be Filled By O.E.M. sku=To Be Filled By O.E.M. uuid=C0C39BD1-5C6E-E711-BE2D-7085C2151BAC

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music@music-desktop5:~$