I am having the same problem.
I have a windows 11 running the server
I have 10 WiiM Ultras connected 8 via Ethernet.
I would pay to have a ROON EMPLOYEE monitor my system and monitor logs to find this problem.
EMAIL AND CHAT BOARDS IS not and WILL NOT solve findemtal problems with Roon stability.
What Roon needs to do is get into our networks and monitor the servers live and watch logs.
If you want to fly to my home and diagnose the problem I would be happy to host your tech team.
What I am not willing to do is spend months fighting with support that says
- Reboot
- Reinstall
- Rewire your network
- Etc.
That’s not diagnostic work, that’s distractions.
If you want to make Roon something that someone is willing to pay for Long-term or pay for lifetime membership, it needs a tech team that gets deeply and quickly involved with its customers.
This ROBOTIC response to all issues as NETWORK PROBLEMS doesn’t improve your product and certainly will never solve the problems for people who don’t have 200 hours to spend diagnosing your software. That’s actually Roons Job.
If software that’s supposed to play music back reliably keeps stopping… That’s a PROBLEM. BLAMING everything other than the software just takes us backwards.
Get on our systems, observe the good and bad and find a way to make Roon more reliable. That should be your only goal.
If there are network problems then you need to help notify your users what’s going on, not just STOP PLAYING MUSIC. Without any improvements the. ROON IS TERRIBLE even if you have great features, if you can’t playback music reliably it seems you have missed your core purpose in life.
I am sure people are happy to pay for expertise and support. But unfortunately Roon hides from its customers. Instead of having an opening line, even if paid support, it doesn’t gain confidence or trust that we can’t get help to ongoing problems except robotic answers such as reboot and reinstall.
Please feel free to reach out to me, I have a complex system and environment and I am committed to helping ROON if only someone would actually talk with and work with your actual customers.
Thanks
Jeff