Roon no longer works after account password reset

Support
#1

Roon Core Machine

Roon Core - Mapped NAS WD EX2 Ultra, 2 TB RAID drive
Windows 11, PC, 11th Gen Intel(R) Core™ i5-1135G7 @ 2.40GHz 2.42 GHz, 16.0 GB RAM

Networking Gear & Setup Details

Tenda Mesh router, D-Links ethernet switch

Connected Audio Devices

Audioquest dragonfly black, Blusound Node 2i

Number of Tracks in Library

10,000+ tracks

Description of Issue

After Roon password reset online, Roon no longer works. Stuck at first step to find Roon core

#2

@support
Please help

#3

Only fix I found, uninstall reinstall Roon app on pc. Shouldn’t have to do this.

#4

So is the issue now fixed?

And for clarification, when you said “stuck at first step to find Roon Core”, where there any error messages being reported?

#5

Yes the issue is now fixed. There were no error messages generated.

1 Like
#6

So how was it “stuck”? Understanding precisely what was going on will help for future reference. Thanks.

#7

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