Roon not able to log in into Tidal [Resolved - Cleared cache]

Support
8

Hi @Radovan_Cechvala

Can you try doing the following?

  • Exit out of Roon/Roon Server
  • Navigate to your Roon Database Location - Database\Registry\Core
  • Locate your tidal_account file and delete it
  • Try to start Roon again

Also please try this:

  • Stop RoonServer on the Core
  • Find and open your Roon database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting RoonServer and verify if the issue still occurs

Let me know if there is any change after doing so. Thanks!