He means in addition to your firewalls, have you stopped your Anti-Virus.
Thanks Rugby. I did shutdown Kaspersky to non-protection mode, yes.
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The issue with MControl and TIDAL is now resolved and working⌠So my back up is functional, but Roon is still not working
What was the issue.
Uncertain, other than it was said to be a âTIDAL back end issueâ
Roon still not working⌠Anyone from Roon Tech Support have any ideas? Roon will still not connect and gets indefinitely hung up in the âattempting to connectâ mode.
roll back the windows updates as they have caused the problems in the first place.
Go to windows update then View Update History.
You can then check Recovery Options and see if a new version of windows was installed - if it was roll it back.
Thanks. I go to update history and see that the update that happened at the time Roon stopped working was on 6/15/2020 for "Microsoft Edge Update for Windows 10 version 1093 for x64-based systems (KB4561600). Unfortunately when I go to uninstall updates it will not let me uninstall and the option for rolling back Windows says it will not allow it since it happened more than 10 days ago⌠But this Edge update only happened 4-5 days ago⌠UghâŚ
Hello @EaglesMan, if you have a current backup of your current database Iâd recommend trying the following:
- Stop RoonServer on the Core machine
- Navigate to your Roonâs Database Location
- Find the folder that says âRoonServerâ
- Rename the âRoonServerâ folder to âRoonServer_oldâ
- Restart RoonServer
I only have a âRoonâ folder at this location and not a âRoonServerâ folder. There is a âRAATServerâ folder??? Per a previous post I did go into the Roon folder and renamed the Cache to âCache_oldâ and a new Cache folder was created automatically but that did not solve the problem.
Hello @EaglesMan, my apologies for the confusion there. I meant to say âRoon folderâ not âRoonserverâ. Here are some correct directions:
- Make a Backup of your current Roon Database
- Exit out of Roon
- Navigate to your Roonâs Database Location
- Find the folder that says âRoonâ
- Rename the âRoonâ folder to âRoon_oldâ
- Reinstall the Roon App from our Downloads Page to generate a new Roon folder
Thanks Nuwriy - OK⌠We are getting somewhere. I made a copy of the entire Roon folder on to my desktop and relabeled the one in the Roon folder to â_oldâ. I then reloaded the app and connected to TIDAL and things appear to be working again from the desktop/core. It appears to have reloaded all my saved albums, included ripped files, but not my saved live radio stations, but I can live with that. My remote android phone app still does not seem to be able to find the âRemote coreâ. Thoughts on that, and do I really need to save any of the â_oldâ files just created?
Hello @EaglesMan, can you share a screenshot of where the android device gets stuck? Do you have the âhelpâ or âchoose another coreâ option showing up?
Hello Nuwriy - Yes. I do have the option on the cell phone screen for âNeed Helpâ and âSelect a different coreâ.
Hi Mark,
Right after that screen, is there an option to enter the IP address of the core? If so, try entering 255.255.255.255.
Iâm back up and running again⌠I was hesitant to answer YES to the question above, but went ahead and it then saw my normal core, reconnected and everything is working again⌠Thanks for the help everyone⌠Is there any value to keeping the âRoon_oldâ back up folder that I made?
I am having the same exact ptoblems as yourself - have tried all suggestions Without Success. 
Had to uninstall/re-install both Roon and Roon server to get things to work again. NOT HAPPY!!
@Lee_Bruce1, my apologies youâre having issues, I know I have your thread here. Iâll be happy to take your uploaded logs to the team when you get a chance. Also, are you having the android issue mentioned here also?