Roon not connecting despite being signed in on computer (ref#67J6VU)

Support
1

What’s happening?

· My Roon software won't start up

How can we help?

· How do I ...?

Other options

· My Roon software won't start up

Describe the issue

havent used roon for a while. now it says i am signed in on myy computer, but it wont' connect

Describe your network setup

Mac - old operating system Catalina

2

Hi @Robert_Farnsworth,

Thank you for your post. Do you see RoonServer running in the background in the menu bar or Activity Monitor on this Mac?

Diagnostics indicate that you’re using an old build of Roon on both server and client in this setup. Please first try updating to the latest available build. You can install the latest build without opening Roon by renaming your database folder - however, only take this step if you have a reliable Backup available, since it effectively “factory resets” your Roon environment.

  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder

If this doesn’t help and you still can’t connect on the most recent build, please also share a screenshot of the error page you’re encountering.

Thank you!