Roon not connecting to Tidal

Support
1

Core = Dell with with Windows 10 running Roon 1.6 Build 416 64bit ethernet connection

Launching Roon, it reads my burned to NAS library but recently fails to connect to Tidal. I reset core, signed back in to Tidal but under Services it says i’m signed in but it just keeps spinning. Any guidance is appreciated.

3

Hi @Neil_Hibel,

Often times a reboot of the Core will resolve this type of issue. Can you give that a try and let us know if that helps?

4

By reboot i assume you mean disconnect from my PC (which I’m using as core)? I’ve done this several times to no avail.

5

Hi @Neil_Hibel,

Next, can you please try the following:

  • Close Roon
  • Find and open your Roon database
  • Navigate to Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try rebooting your Core and restarting Roon and verify if the issue still occurs
6

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