Roon not detecting Qobuz account on Windows 10 and iOS (ref#05DP55)

[nemec (Арсений Куцаев)]

What’s happening?

· Other – My issue isn’t listed above

Describe the issue

Hello. Within a few days, Roon stopped detecting my Qobuz account. A message is displayed asking you to update your Qobuz account. Logging out and re-entering it does not solve the problem. The problem is on both the computer (Windows 10) and iOS.
In the Qobuz app (directly) everything works.

Roon 2.56 (build 1582) production (64 bit).

Describe your network setup

Keenetic Voyager Pro (KN-3510)

[image moderated still visible for staff ]

[vadim]

Hi @nemec,

Thank you for reaching out!

Usually, this message indicates that Roon cannot detect an active Qobuz subscription — in most cases, the Qobuz account is temporarily in trial or inactive status.

Please log into your Qobuz account and double-check that your subscription is active and payment is up to date.

If everything looks correct, please share a screenshot of your Qobuz account status page so we can verify what Roon is seeing.

Thanks!