Roon not downloading from cloud to new iPad (ref#9UHG9X)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Obtained a new iPad device. Roon does not download from the cloud to my device.

Tell us about your home network

· Recently updated Xfinity router.

2

Can you download/install other apps from the App Store?

3

Hi @Don_Dumont,

We’ll need a little more information in order to take effective action on this thread.

Our diagnostic servers show that there’s a Roon GUI installed on an iOS tablet as of this writing. Were you able to install the app from the App Store since you posted?

Your account shows two active Roon Servers, as well. Are you in the process of migrating between server machines, or is this second installation incidental?

We’ll watch for your reply. Thanks!

4

Hi @Don_Dumont,

We see an iPad hosting the Roon application has recently populated in our account diagnostics. Are we correct in assuming that you resolved this issue?

Please reach out if you’re still experiencing difficulties. This thread will shortly close due to inactivity.