Roon not importing music files downloaded on Nucleus+

[Peter_Leong]

Roon Core Machine

Nucleus +

Networking Gear & Setup Details

Orbi Tri-Band Mesh WiFi 6 System. Nucleus+ hooked up on Ethernet

Connected Audio Devices

Naim NDX5 hooked up to Nucleus+ by wifi

Number of Tracks in Library

55,000 tracks

Description of Issue

On this album (People, by Barbra Streisand), Roon only imports one (Track #2) out of the 12 tracks on the album.

Music files are here:
(Dropbox - People [Japan] - Simplify your life)

Screenshots below for your reference. I’ve tried restarting Roon Server Software, but the same issue occurs.

Any thoughts pls? Thanks a lot,

Peter

[BlackJack]

@Peter_Leong

Any thoughts pls?

You can try the various troubleshooting guides (FAQs) and report your findings here to speed-up things.

FAQ: There are some tracks missing from one of my albums, how do I find them?

FAQ: Some of my files aren't showing up in Roon

[Peter_Leong]

Thanks BlackJack! Tried both the track search and the rescan–no luck. Hope Roon can provide some insight

[BlackJack]

@Peter_Leong

Tried both the track search and the rescan–no luck

Please click on the document titles, highlighted in a blue color, to follow the links to their origin and read the documents in their entirety. There are more than only two troubleshooting steps described.

[Rugby (aka Daniel or Big Dan)]

More than likely Roon has split the album into different albums and they need to be merged back together.
I would go to Settings/General and turn Show Hidden Albums to ON, this will make it easier to see if this is what is happening as serveral “People” albums would show up. Also, I would look under Versions, and see if the other parts of the album are there.

[Peter_Leong]

Thanks Daniel! Did the trick when I turned “Show Hidden Albums” to Yes.

Not sure why Roon would classify it as a hidden album?

Thanks again