Last week, I started Roon as usual on my PC and nothing happened. I try reinstall and everything was gone, account, playlist, etc. I went to the community forum, found nothing userfull. What’s next ?
Roon Core Platform
Windows
Roon Core Specifications
AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz, 16,0 Go (15,9 Go usable), Operating System 64 bits, processeur x64, Windows 11 Famille, 22H2, Windows Feature Experience Pack 1000.22662.1000.0, french version
@Claude_Bourbeau, in addition ot @xxx’s question about a Roon backup (created from within Roon), what do you mean by
Can you provide more information on exactly what was gone and why you believe your account was gone? What error message did you receive when your tried to login into your Core?
Did you reinstall Roon or Roon Server? Roon Server does not have a user interface and so may not appear to be running, but can connect with a Roon Remote running on another computer, phone, or tablet.
Thx. I reinstalled after having uninstalled (with the option " keep settings) and now It starts but does not show any music library and can’t see my Streamer (Moon, 380D) after many reboot.
That is a good start. Were you able to recover from a Roon backup? Is your music library local to your Core PC? Just a quick check on your Windows PC: is its network setting set to Private Network under Windows Settings → Network & internet? If it is set to Public Roon cannot see other devices on the network, and other devices cannot see your Roon Core.
Ben with the support team here, thanks for writing in and for your patience thus far.
Following up on your issue, I was able to review your account page and see that your PC has been online and active recently. Are you still running into issues?
I’ll be monitoring this thread for your reply. Thanks!
