Roon not loading and unable to connect to server on Windows 11 (ref#SPFKSR)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Roon is not loading. The version 2.73 [build 1694] I am on a windows 11 pc. When I try to open roon it just continue to look for a server. My select this pc, it just continue to try to connect, but does not connect. It will say "uh oh, something's not right"

Tell us about your home network

· xfinity xb8 modem with a cisco switch

2

Is there a Select a different Roon Server button? Did you try clicking it?

3

Hi @adfreman,

Thank you for your post. Diagnostics show that a Windows 11 machine hosting Roon Server and Remote was active in the last several hours; are we correct that you’ve been able to connect to this remote since posting?

If not, please verify that you’ve exempted Roon in all of the relevant third-party and OS security safelists.

We’ll watch for your reply and follow up from there. Thank you!

4

Hi @adfreman,

Just checking in on this, were you able to confirm that Roon was exempted in the Windows 11 security and firewall safelists we mentioned? If it still is not connecting, please also take a look at the FAQ: Adding Roon as a Firewall Exception to compare your settings. Let us know what you are seeing, and we can pick it up from there.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.