Roon not loading Qobuz Metadata info

Core Machine (Operating system/System info/Roon build number)
SGC sT i7. The latest build of Roon.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
I have a circle spinning in the upper right corner of Roon and says;

Metamedia Improver; Halted. Roon needs a software update.

Roon will not add Metamedia to the album library when I click “Add to Library”. Roon will not populate/import the album selected from Qobuz.

Hi @Thomas_Pinckard1,

If you restart RoonServer on the SGC is there any change?


Thanks for getting back to me. I restarted the sonicTransporter i7 . No help, I did not try restarting Roon server. I am using HQ Player instead of Roon server. Would that make a difference? I will retry restarting Roon server and see if it makes a difference, and fixes the issue. Please let me know if I need to restart HQ Player. FYI, my control point is on my Windows 10 Pro laptop. Was not sure if that is relevant.

Thanks so much!


I restarted the Roon server and rebooted the sT. Now it is importing qobuz albums normally, however the circle is intermittent . It comes and goes. Like it continues to seek new imports?? I will try again later and see if the circle stops while not running a new album import. Please let me know if there is anything else I can do. I will update you again soon.

Best Regards! Love the program!

Dylan -

Restarted Roon Server and all is functioning normally. That corrected the problem. Is that something I need to keep an eye on? Do you know what might have caused the issue? Just wanted to avoid it happening in the future.

Thanks again for your help!

Hello @Thomas_Pinckard1, and thanks for your report! We’ve seen this message displayed recently, and as Dylan said, it is generally resolved by a reboot. However, if it returns please let me know!

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