Roon not loading Tidal after password change (ref#1BY525)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon is not loading Tidal. I changed my password on Tidal earlier today. The services page states that I am signed in so I don't see what the problem is

Tell us about your home network

· EE router nothing unusual no VPN

2

Try signing out of Tidal in Roon, reboot your Roon Server, and then sign-in again.

3

I’ll try that later, thanks.

4

Many thanks, that did the trick.

5

Hi @Stuart_Matheson,

Glad to hear signing out of TIDAL in Roon, rebooting the Roon Server, and signing back in did the trick.

If it happens again after another password change, that same sign-out and sign-in sequence is the first thing we’d try. If anything else crops up with TIDAL or your services, let us know what you’re seeing and we’ll take a look.