Roon not logging into Tidal

Support
1

Roon Core Machine

Windows PC, Ryzen something expensive about a year old, RAM 16GB

Networking Gear & Setup Details

ethernet connection to a Centurylink fiber router/modem

Connected Audio Devices

Manhattan ethernet
Brooklyn Bridge ethernet
a couple of bluesound thingies ethernet
Hegel H390

Number of Tracks in Library

no idea

Description of Issue

Roon won’t log in to tidal on mobile devices or the PC roon core
I can log into tidal all my devices just fine but roon won’t connect
Can stream tidal to the Mytek products from mcontrol just fine but Roon doesn’t work

2

Hi Peter,

Welcome to the community. I had this issue this morning and rebooting the Roon Core solved it for me.

5

Hey @Peter_Holland,

Thank you for reaching out to us with your question. My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.

After taking a look into your account, it looks like you’ve been able to connect to your Tidal account successfully. Please let me know if this is not the case!

We’ll be monitoring this thread for your reply :+1:

6

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