Roon not opening on old computer after update, unable to find DSD file on new Apple computer (ref#03UAK3)

Support
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Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Local files won't import or appear

Tell us what's going on

· I had to buy a new Apple computer as roon would not open up with latest upgrade. I now and enter into roon, but I can not find my sand/dsd file for a G memory .

Tell us about your home network

· Spectrum wifi hardwired

2

Hi @John_Angelbeck,

Thank you for your post and we’re sorry to hear you’re encountering issues.

When you moved your RoonServer over to the new machine, did you follow the steps in this guide?

You might need to enable local network/local file access for Roon on the new Mac if you have content stored in a network share or in your internal drive. Please navigate to Privacy & Security → Local Network and Local Files, respectively, in your MacOS System Settings and toggle permissions on for Roon.

What do you see in Roon Settings → Storage?

We’ll watch for your response.

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