Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Gigabit internet
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
playing through PC
Description Of Issue
Started Roon yesterday and nothing would play. ReBooted and ReStarted Core several times. Logged out and back in to Tidal. Roon will not play Internal Tracks, Tidal, or Streaming radio. Track show in the interface but get a “Playback was interrupted because track was unable to load”.
Are “internal” tracks on the same machine as the core, or on a NAS etc? And are you trying to play music on the same machine as the core? Just trying to work out if there is any networking involved or everything is happening inside one computer.
Dumb suggestion, but can you play the same local music files that are failing in Roon from another app?
And have you installed any new software recently, just sounds like Roon can’t access anything on your computer. Some security software could cause that, but I am not a Windows user so not familiar with particulars on Windows.
Setting → Audio → Device Setup - > “Exclusive Mode”. If you use the same output for something else on that computer then you can’t have it in exclusive mode.
I don’t entirely understand how Roon’s “support” works, I’d have thought putting a ticket in support should get some response but doesn’t always seem to be that way. It’s a shame they don’t have a bug tracking system or something so you could alt least know you’re in a queue.
Can’t rely on random users to fix all other users issues.
It sounds like something is preventing Roon from being able to play to the PC. Do you have any other applications running that might have control of the audio drivers on the machine? Were there new apps installed recently or anything like that?
Can you try uninstalling and reinstalling the audio drivers on this machine?
