Apple iMac 24
8GB
Library stored on Buffalo Nas Drive
Networking Gear & Setup Details
Virgin 500GB broadband
Hi Tron Router
hard wired to NAD
Connected Audio Devices
NAD M32
connected direct to router (via a Cisco 16 port gigabit switch that was professionally installed)
Number of Tracks in Library
3429 albums 46,000 tracks
Description of Issue
I have recently transferred my roon core from a cranky old 2015 Mac to a brand new iMac 24
restored library from a back up and all seems to have gone fine until the other day when. a couple of problems started to occur
the roon app on my iPhone kept crashing/closing. (I see other people also have this problem)
tracks are skipping to the next track, sometimes after 5 or 10 seconds sometimes longer and maybe even after a whole track or two. It seems to occur most of ten with hi Rez audio files stored on my gas drive. They are in the same location as before and everything was working fine.
the error message is generally “an audio file is loading slowly. This may indicate a performance or hardware problem”
Hi Martin, I’ve been able to play a lot of tracks today including the album I copied to the Mac hard drive. Then I did have some problems with a few long tracks from the NAS drive. one track kept skipping after 43 seconds repeatedly. then when I played it later it payed for 15 minutes (its a 20 min track) before skipping
Thanks for this. I doubt that’s the problem, but I wondered if the NAS is showing constant disk activity. Can you check? I note that you recently changed core.
If you look at the NAS, is there constant disk activity? Can you hear the drives “rumbling”? I was thinking that Roon may be analysing the media files again after changing your core. This could account for the performance problem. This may be completed now, so report back if the problem has gone or reappears.
Yes, that’s what I use with my core. It needs to be an HDD or SSD.
no the drive is pretty quiet although Roon does rescan a lot of files every time I restart it. Is shows adding music to the library and scans 1,000s of files
PS I thought it should I couldn’t get roon to look at my WD my passport. in settings/storage it shows up when I click add folder but when I select it and try to navigate to my music files I get the error message: error loading folder unauthorised
I wanted to check in to see if you were still experiencing issues with your NAS storage location. The support team would be happy to investigate diagnostics from your account to help pin down the source of the issue and troubleshoot from there. When Roon can only intermittently access local content in a located in a network-shared storage location, the culprit is generally related to firewall/security issues in either the Remote or the NAS, or settings on the router to which the NAS is hardwired.
I’ll be watching for your response, but this thread will auto-close in several weeks if everything is working smoothly.
Thank you for your patience, and I’m sorry it’s taken us a minute to circle back here.
Examining the most recent diagnostics, your Roon Core is unable to mount this network share drive. Logs show repeated attempts to access this location during both automated backups and Roon startup; all of them fail after Roon fails to find a route to the host server.
Is this network share on a different subnet? Do you have any third-party antivirus software or firewalls on the NAS, the router, or your iMac? It’s possible this is a hardware issue with the drive itself, but the most likely culprit in this scenario is a network snag somewhere between the Core and the NAS.
The support team is standing by for your response. Thank you again.