Roon not playing Qobuz after roon software update

After the latest software update, Roon will not play anything from Qobuz. I’ve already logged out of my Qobuz account and log back in. I’ve logged out and reset my core and my iPad that I use for the remote nothing is working.

Hi @Brandon_Trail,

My apologies for the delay in getting you a response.

It may be necessary for us to collect the support template information but first, I wanted to check and see if the issue is still occurring.

If so, can you try this for me, and if it doesn’t work; supply the template?

  • Stop Roon Server from running in the Web UI
  • Find and open your RoonServer database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon Server via the WebUI and verify if the issue still occurs

Here is the support template. I’ll look forward to hearing back from you.

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM).

Networking Gear & Setup Details

Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”.

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!


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