Thank you for reaching out to us with your question. My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.
Since some time has passed I wanted to touch base to get your current status. After looking at your account it looks like you’ve been able to successfully connect your Qobuz account.
If you’re still experiencing this problem on the newest Roon build (970) and need assistance please let us know. We’ll be watching for your reply and get back in touch as quickly as we can. Thanks!
Please provide a timestamp or two of when you try to play music through Qobuz (including date and time.) That way, we can enable diagnostics on your account and look into your account at the time of the issue.
While we do not have a solution yet, signs are pointing to your network and your AT&T ISP. We’ve just enabled enhanced logging for your account. Please restart your RoonServer twice and then attempt to play music from qobuz again. Once it’s failed, please let me know and we can pull a new log set with more detailed information.