Roon not recognizing McIntosh MA9000 with DA1 (ref#8WBGQ8)

Support
1

Affected Product

Roon

Roon Issue Category

Hardware Compatibility

Description of Issue

I have ROON on a W10 PC connected to McIntosh MA9000 via DA1. It has stopped recognising, suddenly, the MA9000. I have uninstalled drivers… removed ROON and reinstalled… and nothing… it doesn’t recognise it. On the other hand if I connect the MA9000 with Tidal… it recognizes it. What can I do?

Roon Core Platform

Windows

Roon Core Specifications

PC W10 16RAM 1 year old

Connected Audio Devices

McIntosh MA9000 with DA1

Home Network Details

Ethernet

3

How are you connecting your Windows machine to your DA1? USB?

Also, what driver version are you using? This one?

https://www.mcintoshlabs.com/-/media/Files/mcintoshlabs/DocumentMaster/us/McIntoshHDSwPkg_20180329_v1p9p110p5.zip?revision=17334e94-9997-4ed7-9fcd-4ba1e301cbd4

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Good afternoon. Yes… of course… it’s the same driver. It’s on USB. Everything was going well until it stopped delivering the highest quality. Now he is only able to get 48khz… when Tidal gives 384… the same as Roon gave. But the driver himself just pulls out this… image attachment.

McintoshRoon
McintoshRoon276×589 23.4 KB

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With your MA9000 zone activated in Roon:

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Roon recognizes me in two areas.

roondevices

It’s close to identical in both cases.

MA9000
MA9000527×594 28.9 KB

mcintoshhd
mcintoshhd548×506 21.8 KB

image
image1273×451 56 KB

The MA9000 is only able to recognize 48 khz. This occurred recently, before it was going well.

7

Have you tried adding it using ASIO rather than WASAPI?

8

Good afternoon.

Yes… yes… it doesn’t work either. I have attempted it in every possible way.

In my opinion, the issue is not the computer, but rather the McIntosh driver has stopped decoding beyond 48kHz for some reason.

Using an external DAC such as the Cambridge Audio Azur 851N instead of USB results in perfect operation.

It stopped working and I don’t know why. I tried to contact McIntosh… but they didn’t respond.

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@Pere_Galimany I hope my attempts at helping aren’t annoying. I have a question - what happens if you play local high-res content (esp. DSD, if you have any)?

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I am grateful for your assistance. And a lot !!.

Locally, Roon consistently delivers 48kHz via USB.

I think it’s the driver… that has stopped working for the DA1… or on my PC it has become corrupted.

It’s not much of a problem as I listen to it through the Cambridge… it delivers full resolution.

12

Hi @Pere_Galimany,

Are you able to decode beyond 48kHz when using a different audio player, outside of Roon?

13

Good morning.

Tidal works without any issues if I play through it.

My theory is that the McIntosh driver Roon uses is the problem, as it doesn’t recognize me at more than 48 kHz on the MA9000.

14

Hey @Pere_Galimany,

Thanks for the update. Could you please reproduce the issue and take note of the specific and time?

And with that, if you’d like, we can enable diagnostics mode for your account, which will send over a set of logs from your Core device automatically, and then upload to our servers for analysis.

If you’d rather do it yourself manually, please use the directions found here and send over a set of logs to our File Uploader.

1 Like
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Hello. Yes… no problem… you can activate it. Thanks.

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Hi @Pere_Galimany,

We’re unfortunately unable to see that your server is online, could you please reproduce the issue, share the date and time, and use the directions found here and send over a set of manual logs to our File Uploader?

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Good afternoon. I forgot to leave it on. It will be on line until I can be notified. Can you check it? Excuse me and thanks

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Hi @Pere_Galimany,

Thanks for that. A few follow up questions:

  1. Do you by chance still have an old instance of Roon within your windows device? I’d remove all traces of Roon (except any saved backups) and perform a fresh install.
  2. Does this issue persist on the latest Roon update?
  3. Have you performed a factory reset on the MA9000?
  4. Can you confirm there is no firmware update available for the device?
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Good morning.

  1. I have no old instance.
  2. If… the problem persist
  3. Yes… I reset the MA9000 few weeks ago
  4. I don’t have any updates pending.

If Roon relies on McIntosh’s driver. That’s the problem… because Tidal works perfectly… McIntosh’s driver is unable to decode beyond 48khz… and this is due to some Windows update… because before it worked without any problem

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