Roon not recognizing SSD after storage cover inspection (ref#IDE1H8)

Support Nucleus Support
1

Select your Nucleus model from the list below

· Nucleus One

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

I opened the storage cover to look for a second drive location. Not seeing any place to install a second SSD I closed up the cover. I could connect to the server but ROON no longer recognized the SSD. ROON recognized 41 albums when there had been over 1,100 before.

2

Are those 41 on the SSD or in another location / streaming?

3

Hi John,

The One only has space for a single storage drive which I assume you have already installed. I would double check that you didn’t loosen the drive cable.

And Please don’t duplicate post.

4

I am guessing that the problem maybe a damaged cable from the motherboard to the SSD drive. I could purchase a new one?

5

If you had a damaged cable, then you would still be able to access the Web Administration Interface of your Nucleus One. Are you saying that you cannot access this screen?

6

I can access the Admin screen and play the albums that are still accessible (41 out of 1,100 albums).

7

And are these 41 albums in your library sourced from a streaming service, or are they local albums that you have on your internal SSD?

8

Hey @John_Calvin,

As both @Suedkiez and @Rugby have mentioned, where does your local library typically live?

It looks like your Nucleus is still synced to your Tidal account, and the 41 albums are from your Tidal account.

In the meantime, I’d also safely stop Roon Server from running on the Nucleus, and then reboot both the Nucleus as well as your router? Can you set up a direct ethernet connection from your Nucleus directly to your router?

We’ll be on standby for your reply. Thanks!

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My library is stored on my SSD drive which is not now available. I have rebooted my Roon server several times, also my router. I have connected via usb a backup drive with 900 albums. Roon does not recognize the music files. I will move the internal ssd to an external holder and connect via usb to roon.

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And what about those 41 albums, where do they come from, streaming?

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The cable where it connects to the SSD is partially cut. I need a RMA so it can be repaired.

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So please open up a new support request in Support and follow the “I’m having trouble with my Nucleus hardware” route to raise an RMA directly.

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