Roon not recognizing Tidal login despite independent access (ref#GSEU26)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into TIDAL, KKBox or nugs

Have you been redirected to the Tidal/KKBOX/nugs login page in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· July 31st 2026 8:56 AM MT

Describe the issue

Tidal login successful - Tidal works independently but Roon says I am not logged into Tidal

Describe your network setup

Running Roon service on a different Mac Mini M2 - connecting via cabled Unify network - rebooted both computers. Roon starts and runs fine but show Tidal titles as Unavailable.

2

Hi @Hagen_Finley1,

Thank you for your post. Tidal authorization passes only through the server, so you shouldn’t be required to login separately on each remote.

What do you see in Settings → Services → Tidal in Roon? What about if you open Roon on the same machine hosting your Roon Server instance, the other Mac?

Are you able to login to Tidal directly via their webpage on the machine from which you shared your screenshot above (the Mac with which you’re having trouble)?

https://account.tidal.com

We’ll watch for your reply. Thank you!

3

Hello Connor,

I don’t normally run the roon client on the server miniM2 but I could try that.
I can log into Tidal and run the Tidal app on my Studio successfully - that is my workaround for the moment.

Hagen

4

WIthin the Roon App Tidal shows “Not Configured” although I have been using the two together for years.

5

I figured out the problem I was using the wrong login. Tidal accepted both (odd) but only one turned on the roon integration. Thanks for your help!