Roon not starting after updating banking details (ref#YEO4V4)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Roon is not starting at all. I changed banking details. Issue with payment as result of banking details, have settled that with Roon but still unable to access Roon i.e. it won’t start at all.

Tell us about your home network

· Fibre , Bryston equipment i.e. DAC and digital player.

2

Does this previous suggestion help?

3

Hello @Mandla_Mkhwanazi,

Thanks for reaching out to our Support team.

At this moment, we can see that your license is active.

To reset the state of your Roon installation, we recommend clearing the Roon cache.

Please either delete the “Cache” folder inside the RoonServer folder or run the following command:

rm -rf /Users/$USER/Library/RoonServer/Cache

If that doesn’t help, please let us know.
Thanks,

4

Carl ,

Everything if fine now , thanks for your help

Regards