Roon not syncing added favorite albums from Tidal after firmware update 2.0 (build 1470) (ref#TVNXDQ)

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

After update the newest firmware 2.0 (build 1470), roon can not sync my added /favorite album from my Tidal. The added album also can not search in the roon app.

Describe your network setup

Linksys router

noticed the same issue…

Hi @Young_Danny,

Thanks for the report! Have you first tried safely rebooting Roon Server and the machine running Roon Server?

We’re seeing a few different server machines tied to your account, could you please reproduce the issue and share another track name, and then please use the directions found here and send over a set of logs to our File Uploader?

We’ll be on standby for your reply. Thanks! :raised_hands:

Hi Benjamin,

I am using Vanadium Music server which is Linux Server. Please see below link for your reference.

I have tried to reboot the server several times but the it can not solve this issue.

I can not access the Linux and save the Logs for you.
I already read the article but I don’t know how to extract it.

Please advise.
Thanks,
Danny

Hi @Young_Danny,

Can you please clarify what part of the instructions you need help with?

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