· Since yesterday Roon is not updating new album additions from Tidal to my collection. I did all the logging out and syncing manually to try and rectify it. And it's only albums I'm adding from the tidal app that are not being added to roon. I also tried creating a roonserver_old so roon would create a new database. Nothing has fixed it.
Thank you for reaching out and detailing the issue. I also appreciate you taking the initiative to try those troubleshooting steps, especially testing a fresh database with the roonserver_old method. Since a completely fresh database still isn’t pulling your new Tidal favorites, that tells us the issue is likely related to the communication between Tidal’s servers and Roon’s cloud services, rather than your local machine.
To help our team investigate exactly where this sync is failing, we need to trace a few specific examples through our backend.
Could you please provide us with the following details:
Which albums? Please share the exact album titles and artist names of 2 or 3 releases that are failing to appear in Roon.
When were they added? An approximate date and time for when you favorited these specific albums.
Where were they added? Did you add these through the Tidal mobile app (iOS/Android), the Tidal desktop application, or the Tidal web player? Have you tried adding them directly in Roon?
Once we have those specific examples, we can look at the diagnostics to see exactly why Tidal’s API isn’t passing those additions over to your Roon library. We look forward to your reply!