Roon not working with WASAPI device via Windows 10 client (Metric Halo ULN-2 3d)

Support
1

Core Machine (Operating system/System info/Roon build number)

Ubuntu 18.04.5, Roon Version 1.7 (build 610)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

UniFi USW-Like-16-PoE (Ethernet)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Metric Halo ULN-2 3d - USB

Description Of Issue

I have the ULN-2 connected via USB to a Windows 10 (Build 19041) client and Roon shows two WSAPI devices (and “System Output”), one for the ULN-2 and a second for “AMD High Definition Audio Device”. The latter, which plays audio through my monitor works great via Roon, if selected. However, I’m unable to use the ULN-2 via Roon. Also, I can use the ULN-2 to play through a browser (stream from the radio) or other non-Roon applications. I have lots of other clients that work fine, just trying to add this new client.

Can you help troubleshoot my issue?

Thanks!

2

It looks like I’m getting RAAT__OUTPUT_PLUGIN_STATUS_FORMAT_NOT_SUPPORTED in my logs.

3

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