Roon Now Playing not displaying on Sony Bravia via Sony STR-AN1000 (ref#2G9C8M)

[robcarle65]

What’s happening?

· Other – My issue isn’t listed above

Describe the issue

Not able to display Roon “now play” stream on a Sony Bravia KD43X85K tv from my roon tested avr - a Sony STR-AN1000. I send the chromecast stream to the STR-AN1000, but the now playing information does not display on the tv. Instead i see “unknown artist” with a time bar playing. It does not display the artist or lyrics or the roon logo. The avr and tv are connected via HDMI.

Describe your network setup

My home network consists of TP-link 6E mesh network. My avr (STR-AN1000) and the tv (KD43x85k) are connected to the network via wired connection. The connection to these devices from my ISP is as follows - ISP > house>TP link Deco Mesh router>TP link Deco mesh router> 2.5 gb switch > 2.5 gb > TV and avr.

[alex_h (Alex)]

Good day @robcarle65 !

Thanks for bringing it to us!

Can you please reproduce this problem, take a photo and share it with us ?

Also, we‘d like to ask you to provide us with the time stamp (time and date when do you reproduce the issue) and the name of the track playing.

The other thing that would help us to investigate the issue faster is having your affected track.
Can you please upload it to our Media Storage too: https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external ?

Thanks in advance!

Looking forward to your reply!

Regards.

[connor]

Hi @robcarle65,

We haven’t seen a response on this thread and we’ll need a little more information in order to take effective action here.

Where is the RoonServer machine connection in the network topology you shared?

Modem → mesh router → mesh router → switch → switch → TV/AVR

Can you please share an approximate timestamp (or the name of a track that was playing) when you last encountered this problem? We have diagnostic logging enabled for your account to capture the problem.

We’ll watch for a reply. Thank you!