· Following a power outage, nucleus one says it cannot find my music folder stored on a QNAP nas. The music files were exported from my Meridian Sooloos file in their native form to a new folder for roon to read. The roon and QNAP server have been cycled. Sooloos can see the files on the QNAP, roon cannot. The roon, QNAP, Meridian 818 and Windows front end are all on the same router. Roon thinks my storage location is offline. I deleted the network path to the QNAP folder and re-enter it with no success. at this point it says access is not authorized. Access to the folders are wide open, r/w, and guest access. This is the folder path on the roon: \ as16b75a\sooloos exp for roon. It no longer works. If I put in the path to the sooloos file, roon sees it: \ as16b75a\sooloos. But it cannot see the folder I created by exporting the sooloos music files to a new folder specifically for roon. When I initially set up the roon server last summer it immediately found this folder. I have read the posts that address a similar problem, but the suggestions have not help.
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· All devices are connected directly to a Linksys wrt 1900 acs router
Thanks for reaching out to let us know. Does connecting via IP address instead of hostname trigger the same behavior? If you try to create a new user on the QNAP and use those credential instead, does that help?
Thank you for the suggestions. I have tried using the IP address with no success. The user names on the QNAP have full access/permissions to the folder. The folder path is as follows:
\nas16b75a\sooloos exp for roon. When I try this I get the response “could not connect to share - unauthorized”. There is also a folder on the QNAP called Sooloos. This folder holds the sooloos music files. Roon suggests using ControlPC to export these files to a new folder for Roon to read in their native format. This is the folder that I cannot link to anymore. Oddley, I can link to the sooloos folder without a problem.
\nas16b75a\sooloos but I cannot link to \nas16b75a\sooloos exp for roon.
Thanks for giving that a try! Sorry to hear your issues persist. The “unauthorized” error usually points to a breakdown in the SMB (Server Message Block) handshake between the Nucleus and the QNAP.
Here are some next steps to troubleshoot this:
Check for Special Characters and Spaces - network paths can be finicky about spaces. While Roon generally handles them, the power outage might have triggered a stricter protocol check.
Try renaming the folder on your QNAP to something simple with no spaces, such as RoonMusic or SooloosExport.
Update the Roon storage path to \\nas16b75a\RoonMusic (or use the IP: \\192.168.x.x\RoonMusic).
2. Force SMB Versioning on QNAP - after a power cycle, QNAP firmware sometimes defaults to security settings that Nucleus (which runs on a Linux-based OS) might struggle with if the handshake isn't perfect.
Go to Control Panel > Network & File Services > Win/Mac/NFS > Microsoft Networking > Advanced Options.
Ensure Lowest SMB version is set to SMB 2 and Highest SMB version is set to SMB 3.
3. Create a Dedicated "Roon User" - "Guest Access" is often the first thing to fail after a network "hiccup." It is much more reliable to give Roon its own credentials.
On the QNAP: Create a new user named RoonUser with a simple password.
Permissions: Explicitly grant RoonUser Read/Write access to the sooloos exp for roon folder.
In Roon: When adding the network share, do not leave the username/password blank. Input the RoonUser credentials you just created.
Let me know if any of the above help, thank you Andrew! 🙌
Thank you for the suggestions. I followed them and this is what I found.
The characters in the network path are OK. I did try to rename the folder a few days ago but the File Station in QNAP won’t let me do that. So I can’t say if that will work?
I have also tried using the QNAP IP address in the path along with the username and password, but still get the same unauthorized message.
I have tried SMB versions 1,2 and 3 on the QNAP with no success.
I have not tried to create a new dedicated Roon user yet. I normally access as admin and have never had a problem.
I decided to export my Sooloos music files in their native state to a new folder on the QNAP using the Sooloos CtrlPC. This takes some time and my system is currently busy doing this.
After exporting my Sooloos music files to a new folder on the QNAP nas, I successfully linked the Nucleus One to the new folder and was able to open the music files. The original folder that the Nucleus One had been using since roon was installed still cannot be accessed, so there’s no telling what that problem could be?
Can you please tell me if Roon advises using the internal SSD for storing music files as opposed to using the QNAP nas? I installed one and could export the Sooloos files directly to the internal SSD, eliminating any future network issues, if this is preferred for what ever reason? Thanks
Both options are supported by Roon, but they behave differently in practice. Using an internal SSD in the Nucleus is usually the most reliable setup: it avoids SMB/network dependencies entirely, offers lower latency and faster library scanning, and removes failure points caused by power outages, NAS firmware updates, or permission changes. For many users, this is the most “set and forget” configuration.
A NAS (QNAP) is still a valid choice if you need shared access or centralized storage, but it’s more sensitive to network conditions, SMB security settings, and system interruptions — which is likely what happened after the power outage in your case. If you don’t specifically need the music files shared elsewhere, storing them on the internal SSD and using the NAS purely for backups is often the best balance.