Roon nucleus dropping off network

(Daniel Houghton) #22

Hi Noris,

when I connected the Nucleus directly to the modem/router I got the same issues as before. Streaming stops, the remotes say they have lost connection to the Core. The Core is uncontactable via web or remote. Sometimes the Core would come back after a couple of minutes and everything would work OK for a bit until the next disconnect. Other times I had to turn the Nucleus off, either via the switch at the back. Sometimes that didn’t seem to work and I would pull the power plug, wait 30sec and restart. The disconnects of the Core on the Nucleus have been more frequent of late.
Meanwhile the Core on the other PC seems to be chugging along OK with no streaming issues so far.

(Noris) #23

Hi @Daniel_Houghton,

Thanks for letting me know that info. Since it does seem to be just the Nucleus here, I would go ahead with the system reinstall to see if it will help. You can use the Web UIto perform this:

Please let me know if that helps, hopefully it does but if not I will get a case started for you with our QA team.

Thanks,
Noris

(Daniel Houghton) #24

Hi Noris,

I have returned from a break and reinstalled the operating system on my Nucleus. Things had remained stable on the PC Core install during that time with no disconnects. After playing one album from my library, the Nucleus disconnected again during a stream from Tidal this time. All remotes were disconnected and when I went to the Web UI (I had to press F5 to refresh the page which I hadn’t done before), I noticed that Roon Sever Software said it was stopped. I restarted and it connected again and is playing again. Is this something to do with my modem/router or a Roon Sever Software problem or a Nucleus problem? I am prepared to get a new modem/router that is compatible with Australia’s NBN if necessary to fix the problem.
Thanks for your help.
Cheers!
Dan.

(Noris) #25

Hi @Daniel_Houghton,

I wanted to reach out because we’ve just released Roon 1.6 (Build 416). This update includes a fix for some performance problems we believe may be causing some users to experience slowness in Roon. Please give Roon an update and let us know if things have improved for you.

You can read the full release notes here:

Thanks,
Noris

(Daniel Houghton) #26

Hi Noris,

Thanks. I have installed the update (Build 416) and updated my android remote. I assume my PC remote is updated as well when I clicked update all? Things seem more stable since I reinstalled the core on the Nucleus, with only one song stopping whilst streaming from Tidal last night. I will monitor and let you know.

Cheers!
Dan.

(Noris) #27

Hi @Daniel_Houghton,

Glad to hear that the update has helped! You can always check what version of Roon you’re running by going to Roon Settings -> About (top right-hand corner). Both your Core + Remotes should say build 416.

If the issue re-occurs with the new build please let me know the exact local time +date in your country (e.g. 7:43PM on 4/25/19) and I can take a look to see if it is the same class of issue or if something has changed here.

– Noris

(Daniel Houghton) #28

Hi Noris,

looks like the issues have started again. I have had two disconnects this morning. The latest at approximately 11.24 Western Standard Time in Perth Australia, on 4/27/19, and one about 20-30 minutes before that. This time, I am having to turn off the power by pulling out the plug (as there is no response to touching the switch) at the back as it is not restarting when I go into the Web UI. Might try reinstalling again.
Cheers!
Dan.

(Daniel Houghton) #29

Hi Noris, lots of stopping in the last hour 1200 to 1315 Perth Australia 4/27/19. Roon is saying the Audio Device (Naim Uniti Nova) is not there intermittently. Rebooted it and happened again. So after multiple stops (disconnects and Audio device being suddenly lost to Roon) I have got it going on my PC (with an update to build 416) rather than the Nucleus again.
Cheers!
Dan.

(Noris) #30

Hi @Daniel_Houghton,

I am reviewing the diagnostics from your Nucleus and I noticed quite a few analysis traces going on in the background. I would like to get this issue resolved for you and get the Nucleus stable, so I have another suggestion here:

  • If you disable all of your watched folders on the Nucleus (Roon Settings -> Storage) and use just streaming options (TIDAL/Qobuz), does anything change with regards to the issue?

I have sometimes seen DSD/DFF media files cause similar symptoms so I just want to rule out the local media being a possible cause in this behavior.

– Noris

(Daniel Houghton) #31

Hi Noris,

I have physically disconnected the drives rather than disabling them (does this matter?). I gave the Nucleus 5 minutes powered down and started up. Streaming tidal now. We shall see.
Over the weekend I had the following issues and have documented what happened when. See below.

Weekend fun.
I started up the Roon Core on my Nucleus again this morning (28/4/19) after things being solid and steady on the PC. Playing a Coldplay album on my plugged in USB portable hard drive. There seems to be an order of things occurring.
1st disconnect started at approx. 11.18am 28/4/19 towards the end of the last song - playing stopped. Roon core uncontactable for a few minutes then on Web UI, Roon Server Software is not running. Clicked start, finished last song and Roon started playing Tidal.
2nd disconnect at 11.48am 28/4/19 streaming from Tidal. Seemed to strangely coincide as a sliding door slammed as I walked back inside. Even my wife commented. Or is it coinciding with my phone or Samsung Gear reconnecting wirelessly to the modem/router? Roon Core took a few minutes to come back again and Web UI says Roon Server Software is not running again. Started streaming again.
3rd disconnect at 12.18pm 28/4/19. Again strangely coinciding with a notification I received on my phone from reddit. Waited a few minutes and Roon Core came back.
4th disconnect 12.48pm 28/4/19 whilst streaming Tidal.
Is a pattern emerging? Every 30 minutes from 11.18 1st disconnect. Will keep going to 13.18 or so and see…
5th disconnect at 13:18 28/4/19. Seems to be every 30 minutes. Is this a modem/router thing or Roon Nucleus?
6th disconnect 13:42 28/4/19. Not 30 minutes. Sigh.

(Daniel Houghton) #32

Hi Noris, looks like the Nucleus stayed connected overnight with Roon Server Software running for over 12 hours with both portable HDD drives disconnected. It has never done that before. So, do I remove all of the DSD files I have? I have one drive with some DFF files, that never got recognised. I converted them to DSF with TASCAM high res editor. The other drive just has DSF files, but the problems occur even when one drive is plugged in. But we might be on the right track! Bye bye DSD files?

(Noris) #33

Hi @Daniel_Houghton,

Thanks for letting me know that the Nucleus is stable without the drives connected, it looks like we are making some progress here!

I am taking a look over the diagnostics from your Core and i see a few traces related to DFF files and .m3u playlists that are reoccurring across reboots and I think the offending file/folder might be one of these.

Let’s start by enabling the storage locations for everything except this DFF folder and see if the issues continue:

/Seagate_Expansion_Drive_Seagate_Expansion_NAA47EN0_9C6E80DB6E80AF96-p1/DSD-DSF HiRes/

– Noris

(Daniel Houghton) #34

Hi Noris,

time for an update. When I disabled the DSD folders on both drives things were stable for days (played everything for hours with no dropouts and stayed connected). I then removed all DFF files and all converted DSF files that had been converted from DFF format. However, once I re-enabled those DSD folders (that only contained DSF files as far as I was aware) I ran into the same problems, although less frequently, suggesting that some of the DSF files may be causing the problems as well?. I am working my way through the music folders containing DSF files one at a time (by enabling one album folder at a time) now to work out which one(s) is/are causing the instability.
Looks like we have probably isolated the problem - DFF files, files converted to DSF from DFF files and possibly other DSF files on my system. I will report back once I have found the file(s) that are causing the instability.
Cheers!

Dan.

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(Daniel Houghton) #35

Hi Noris,

this will be my final reply to this topic if all remains stable. I discovered an overlooked folder with some DFF files within that folder you mentioned. Doh!. All dropouts I had associated with DSF files, timing, LAN possible problems, doors slamming etc now seem silly. I removed the last of the DFF files and have enabled all my DSF files including the ones converted from DFF files and Roon/Nucleus has been stable and fast with no streaming, remote connection or other difficulties. I have moved the Nucleus back to the d-link switch rather than directly into the router and all seems stable. Those damn DFF files! Causing all this confusion.
Thanks for all your help.
Cheers!
Dan.

(Noris) #36

Hi @Daniel_Houghton,

Glad to hear that the issues have subsided since removing those DFF/DSF files!

Were you by any chance able to pinpoint the issue to one or a few of those files in particular? If possible I would like to get a few of them over to QA for analysis to hopefully prevent similar occurrences in the future.

If you are comfortable with sending a few that you know caused issues here as a shared Dropbox / Google Drive / send.firefox.com link for QA purposes it would be much appreciated and you can private message me these files directly as to avoid posting it to the general public.

Either way, glad to hear you’re up and running again!

– Noris

(Daniel Houghton) #37

Hi Noris,

sorry , I deleted the DFF files once I realised they were causing problems.
Dan.

(Noris) #38

Hi @Daniel_Houghton,

No worries, if you do come across those DFF files again (perhaps in a backup of the drive?) please do private message them to me so that I can get them over to QA for analysis.

Regardless, glad to hear that the system is stable after removing those files, I have gone ahead and marked this thread as [Solved] but if you experience similar issues in the future please do reach out to us again!

Thanks,
Noris

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