Core Machine: Roon Nucleus w/4TB SSD; Roon version1.7 (build 571)
Network Details: Modem is pakedgedevice&software Model RE-2, Router is Arris TM722; Nucleus is connected to network via Ethernet cable. Ipad controls Nucleus through Wifi.
Audio Devices: Nucleus plays through Ayre Codex DAC
My setup is I use Roon software with Nucleus as the Core, connected via high-end USB cable to an Ayre Codex DAC which then goes via Balanced cables to a Classe CP-700 pre-amp and Classe CA-2300 power amp.
Description of Problem:
After this setup worked flawlessly for months, the problem I have been having now is that the Nucleus will just go silent sometimes, and other times emit medium-loud static (sounds like a radio that isn’t tuned to a station), even though my ipad controller looks like it is still playing the selected song. This typically happens within an hour or so of playing music and then happens sporadically. Not sure this is relevant, but most of the time when this happens the rate displayed on the DAC switches to 88.2 (and I don’t think that’s the actual rate of the selected song). After this happens, I can usually get the music to play again by skipping to the next song.
I have ruled out the Classe units being part of the problem by playing other devices through the Calsse pre-amp inputs that I use for the Nucleus/DAC and having no problem. I have ruled out the Ayre Codex DAC being the problem by swapping in other DACs and still having the same problem as described above. We have also replaced the operating system of the Nucleus and that did not solve the problem. Lastly, I have borrowed another file player to replace the Nucleus and that works fine. So we are sure the problem lies within the Nucleus.
Given the above fact pattern, I am assuming I will need to send the Nucleus in to you for service, but I am happy to try other fixes if you think there are any that might work. Assuming I need to send it in, please provide me with the address to send it to and the process I need to follow and I will send it in.
Thank you very much in advance for your assistance.