Roon Nucleus + missing codecs

Support Nucleus Support
1

Roon Server Machine

<Nucleus+ version 2.1 build 2u1

Networking Gear & Setup Details

Ethernet and wifi.

Connected Audio Devices

Wiim ultra. Cellphone

Number -->265945

Description of Issue

2

Please see this help guide.

3

There shouldn’t normally be codecs missing on the Nucleus. If you reinstalled RoonOS with a ROCK installation image, you should ask Roon Labs to remotely reinstall the Nucleus software. There is an option for this in the support case form.

4

Hi @Paul_De_La_Vega,

We’re going to require a little additional information here to proceed.

Please share a screenshot of the Nucleus web administration page for this unit and we’ll move forward from there with next steps.

Thank you!

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7

Hey @Paul_De_La_Vega,

Thanks for the screenshots! Were you able to run through the steps @mjw shared above?

They should get you sorted out. Let us know if you run into any hiccups along the way. :+1:

8

Hi @Paul_De_La_Vega,

This thread will auto-close shortly without any new responses from the OP. Are you still encountering problems here?