Roon Nucleus not accessible via app or web browser

Support Nucleus Support
1

My Roon Nucleus purchased in July '21 directly from Roon has been dropping connections for the last few weeks. Normally, a reboot sorted things out. This morning after a dropped connection I did the following:

  • reboot - afterward device could be connected to via web browser but not by the app
  • restart server - afterward device could NOT be connected to via web browser or by app

This device (a rev B) had its original m.2 SSD replaced under warranty in September '21.

2

Can you connect it to a screen with an hdmi cable to see what the boot screen says?

4

IMG_2096.HEIC
IMG_2096.HEIC4032Ɨ3024 3.32 MB

The device is still not visible by either any remote product or via web ui.

5

How is your Nucleus attached to your network? I assume Ethernet.

  1. Can you ping the IP address of your core from a PC?

  2. Have you tried a different port on your switch?

  3. Try unplugging and plugging in the Ethernet cable.

  4. Have you tried a different Ethernet cable?

I know that some of these sound ridiculous, but you never know.

Pinging will at least let you know that you have a good connection to your network.

Good luck.

1 Like
6

Hi @jscottyk ,

I ran some diagnostics on your Nucleus and Iā€™m not seeing any errors of note, have you encountered this issue again since your initial report?

7

Reporting back on this, @Vincent_Kennedy you nailed it. This particular network hardware was operating fine with other attached devices but I rebooted all and the Nucleus reconnected as per normal.

2 Likes
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