Roon Nucleus+ offline

Support
1

Roon Core Machine

Roon Nucleus+

Networking Gear & Setup Details

Google WiFi

Connected Audio Devices

A combination of Sonos speakers and KEF LS50s

Number of Tracks in Library

Combination of Tidal and ripped CDs, not sure how many tracks. Probably around 10,000.

Description of Issue

The Nucleus+ stopped showing up in the Roon app (both on my MacBook Pro and on my phone) on Monday.

Multiple attempts to reboot both the Nucleus+ and the network have not helped.

The white power button is illuminated on the back of the Nucleus+ is on, and the green (blinking) and amber (solid) lights are on.

But there is no wifi connection showing in Google WiFi, and no sign of the Nucleus+ in the Roon app.

I tried connecting a monitor by HDMI, but the screen was blank.

4

Hi @Matt_Jones,

What do you see in the Web Administration page for this Nucleus+?

5

The Nucleus+ isn’t showing up at all, so I can’t access the page! The Nucleus+ is clearly powered on and the ethernet cable is connecting. But no sign of the Nucleus+ on the network.

6

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