What’s happening?
· Other
How can we help?
· I'm having trouble with my Nucleus hardware
Other options
· Other
Describe the issue
ROON Nucleus One Ribbon Cable
Describe your network setup
LAN
The request should make things fairly obvious. Merely removing the drive cover door resulted in the cable ripping off the connector to the SSD. I need a replacement asap. I have not even been able to trial my system due to delays getting this all setup. Was ready today. Had drive formatted NTFS and preloaded with my library only to find that it must be formatted by the nucleus to be seen. Was taking it out to put my library back on it, and when I removed the cover, the cable came right off.
Hey @matt.parrott,
Thanks for writing in and sorry to hear about your cable mishap!
The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".
Typeform link : Nucleus Troubleshooting
Screenshot for reference:
They’ll help get you sorted out moving forward.
It also may be worth re-formatting the drive to exFAT for the best performance long term - but note that doing so would clear any content on the drive.
Let me know if you have any additional questions! 
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