Roon Nucleus One unable to detect NAS (ref#T91QQ9)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· my roon nucleus one no
longer sees my nas

Tell us about your home network

· my router is an orbi and i turned vpn off

2

Hey @Preston_Burke,

Thanks for writing in and sharing your report! From your account diagnostics, it appears that your devices could be spread across multiple subnets, which would block share access between them.

If you could, please confirm all your Roon devices are on the same local subnet, here’s more information on this:

Let me know if this helps, thank you!

3

Hey @Preston_Burke,

Just checking in on this, have you had a chance to confirm that all of your Roon devices are on the same local subnet? If you’ve already looked at that, were you able to review the networking details we mentioned and see whether anything is splitting the devices across different IP ranges? Let us know what you find or if you want to share any updates.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.