# Roon Nucleus Plus won't connect post power loss (ref#61OI5Y) **URL:** \ **Category:** Support\ **Tags:** rctt\_-05-1\ **Created:** [July 1, 2026, 1:48pm UTC](https://community.roonlabs.com/t/roon-nucleus-plus-wont-connect-post-power-loss-ref-61oi5y/322079 "2026-07-01T13:48:32Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Favio\_Barrionuevo](https://community.roonlabs.com/letter_avatar/favio_barrionuevo/32/5_5575768a8748004e209b776fc1b2916d.png) [@Favio\_Barrionuevo](https://community.roonlabs.com/u/Favio_Barrionuevo)\ **Post date:** [July 1, 2026, 1:48pm UTC](https://community.roonlabs.com/t/roon-nucleus-plus-wont-connect-post-power-loss-ref-61oi5y/322079/1 "2026-07-01T13:48:32Z")
#### Hi! What’s not quite right with Roon? · None of the above quite fits #### None of the above quite fits · None of these quite match #### Tell us what's going on · Roon Nucleus Plus will not connect after power loss #### Tell us about your home network · Verizon Fios 1Gig Ethernet ![](https://api.typeform.com/responses/files/649afa1c7cfd14f789840b4d5578774ec6ca95ea769bc5c7cdb281edd55d3ea7/Screenshot_2026_07_01_at_9.48.19_AM.png) ---
**Author:** ![vadim](https://community.roonlabs.com/user_avatar/community.roonlabs.com/vadim/32/335515_2.png) [@vadim](https://community.roonlabs.com/u/vadim)\ **Post date:** [July 1, 2026, 1:57pm UTC](https://community.roonlabs.com/t/roon-nucleus-plus-wont-connect-post-power-loss-ref-61oi5y/322079/2 "2026-07-01T13:57:09Z")
Hello @Favio_Barrionuevo, welcome to the community! After a power loss, the Nucleus can sometimes fail to boot correctly. To help us diagnose what is happening, please connect your Nucleus+ to a TV or monitor via an **HDMI cable** , power it on, and let us know what you see on screen - any text, a Roon logo, or a blank screen. ---
**Author:** ![Favio\_Barrionuevo](https://community.roonlabs.com/letter_avatar/favio_barrionuevo/32/5_5575768a8748004e209b776fc1b2916d.png) [@Favio\_Barrionuevo](https://community.roonlabs.com/u/Favio_Barrionuevo)\ **Post date:** [July 1, 2026, 2:08pm UTC](https://community.roonlabs.com/t/roon-nucleus-plus-wont-connect-post-power-loss-ref-61oi5y/322079/3 "2026-07-01T14:08:00Z")
Both of the HDMI ports produce a blank screen. ---
**Author:** ![vadim](https://community.roonlabs.com/user_avatar/community.roonlabs.com/vadim/32/335515_2.png) [@vadim](https://community.roonlabs.com/u/vadim)\ **Post date:** [July 1, 2026, 2:11pm UTC](https://community.roonlabs.com/t/roon-nucleus-plus-wont-connect-post-power-loss-ref-61oi5y/322079/4 "2026-07-01T14:11:33Z")
Hello @Favio_Barrionuevo Thanks for the update, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘_Other_’ followed by '_This issue is related to a physical component_". Typeform link : [Nucleus Troubleshooting](https://account.roon.app/en/contact/nucleus-troubleshooting/) Screenshot for reference: ![Screenshot 2024-08-30 at 10.55.51](https://roon-community-uploads.s3.amazonaws.com/original/4X/4/6/4/4642806378cadc6aed5bb4c169bcc5a5f56fbb82.png) They’ll help get you sorted out moving forward. Thanks! 👍 ---
**Author:** ![Favio\_Barrionuevo](https://community.roonlabs.com/letter_avatar/favio_barrionuevo/32/5_5575768a8748004e209b776fc1b2916d.png) [@Favio\_Barrionuevo](https://community.roonlabs.com/u/Favio_Barrionuevo)\ **Post date:** [July 1, 2026, 2:51pm UTC](https://community.roonlabs.com/t/roon-nucleus-plus-wont-connect-post-power-loss-ref-61oi5y/322079/5 "2026-07-01T14:51:46Z")
I’m at this step in the Nucleus Troubleshooting questionnaire that you linked. Five minutes after pressing the power button nothing had happened so I pressed the button again. Five minutes later, the power light is still on, the ethernet status lights still blink, but no change on the Roon app so I press the button again… Five minutes later, same status and I’m reporting here while still on that screen. ![Screenshot 2026-07-01 at 10.48.42 AM](https://roon-community-uploads.s3.amazonaws.com/original/4X/5/7/f/57fde78dea7e9d1b9db71574398ac52722aefec5.png) ---
**Author:** ![Favio\_Barrionuevo](https://community.roonlabs.com/letter_avatar/favio_barrionuevo/32/5_5575768a8748004e209b776fc1b2916d.png) [@Favio\_Barrionuevo](https://community.roonlabs.com/u/Favio_Barrionuevo)\ **Post date:** [July 1, 2026, 3:22pm UTC](https://community.roonlabs.com/t/roon-nucleus-plus-wont-connect-post-power-loss-ref-61oi5y/322079/6 "2026-07-01T15:22:23Z")
It’s been at least a half hour since I last pressed the button just once and nothing happened. Doing it again now… ---
**Author:** ![benjamin](https://community.roonlabs.com/user_avatar/community.roonlabs.com/benjamin/32/348120_2.png) [@benjamin](https://community.roonlabs.com/u/benjamin)\ **Post date:** [July 1, 2026, 6:18pm UTC](https://community.roonlabs.com/t/roon-nucleus-plus-wont-connect-post-power-loss-ref-61oi5y/322079/7 "2026-07-01T18:18:07Z")
Hey @Favio_Barrionuevo, Thanks for the update! It’s no problem if you’re not able to power off the Nucleus via the power button, please continue forward with the RMA typeform and our team will continue to help with next steps afterward. 🙏 ---
**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\ **Post date:** [July 8, 2026, 6:18pm UTC](https://community.roonlabs.com/t/roon-nucleus-plus-wont-connect-post-power-loss-ref-61oi5y/322079/8 "2026-07-08T18:18:55Z")
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