Roon Nucleus Server Not Detected on Unifi Network (ref#K1JTM2)

[4zeval]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

since I changed my network from a regulars Xfinity combination modem/router/wifi accesspoint setup to a Ubiquity Unifi network utilizing my own Unifi cable modem and UDMSE router I have not been able to have my roon nucleus server show up on my network. I have various VLANs and have tried to connect to the server when my computer (Macbook pro) acting as a remote is connected to the same VLAN as the Roon Nucleus (hardwired using ethernet cable). Please help me solve this issue so I can get back to listening to my music. Please have a technician call me is possible so we can trouble this issues together more efficiently. Thanks

Describe your network setup

I have a Ubiquity Unifi network. I can discuss the details with the techician when they call

[Mike_LC (Mike)]

You should try connecting an HDMI monitor or TV to the Nucleus to see what messages are displayed when booting up.

Roon support will use this topic to communication with you when they get to this point in the queue. Don’t expect to have a phone conversation with them.

Your Network setup/details will need to be provided here.

Welcome to the community.

[noris]

Hello @4zeval ,

Welcome to the forum! As @Mike_LC we do not offer phone support, but we would be more than happy to assist you here on the forum.

I am looking over your account but I do not see any active Roon Server or remotes tied to it. Typically when we see this kind of view, there is some kind of firewall blocking Roon from operating properly.

Please note that for Roon to operate properly, all devices must be on the same subnet as well, not just the same VLAN. Checking the HDMI output of the Nucleus is a good test, if you can share a screenshot of what you see there, it could help us untangle where the issue lies. Let us know!