Roon Nucleus TITAN Server Not Running After Update (ref#3UK8SD)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon is stuck updating or installing

Tell us what's going on

· My roon Nucleus Titan just did a update came back on in full view then the purple bar show up on the screen showing a update then went blank with a black screen with nothing happening then 3 minutes later in the middle of the screen roon server cant be found. I pulled up the roon home page by entering the IP address all systems page it show roon server software Not Running in red letters I then rebooted the titan with the reboot in the top right corner 3 time with the same results roon server software Not Running in red letters so then I turned off the titan and then stated in by powering it back on still roon server software Not Running in red letters and will no start the roon server software

Tell us about your home network

· Fiber optic from frontreir fiber 500mb/500mb full operational tested with no failures all other devices in the home are working at full speed. From my TP Link router CAD 8 into a Gustard N18 Pro switch roon Nucleus Titan CAD 8 into an RJ45 port from the Gustard N18 Pro switch in my data closet fiber optic out to the listening roon in to a Matrix Audio fiber switch all 4 streamers can not connect to roon because the roon server software will not start in Red Letters. I am Typing this on a Windows Pc on the same home networt

2

Hi @Michael_S ,

There’s a UI glitch, see forum banner and pinned support topic.

It’s likely you have the same issue, have you attempted to use Roon?

If the Roon Remote connects and you can play tracks, you can ignore this error.

3

I did see the banner after my post was live. I tried rebooting the Titan again and after a long slow bootup and slow loading it only displayed 25% of my music and no Qobuz or Tidal albums after another 10 minutes it is now displaying all of my Music collection and working.

4

Hey @Michael_S,

Thanks for the update and letting us know you were able to get things back up and running! Our team is wrapping up a fix for the webUI glitch, and should be back to normal soon.

Thanks for your patience in the meantime :folded_hands:

5

Hi @Michael_S,

That’s good to hear, if you have a large library it can take Roon some time to get going after a software update.

I’ll mark this topic as solved, as your up and running once more. However, if you have further issues just let Roon support know and they will investigate.

6

I have 6800+ ripped CD’s SACD’s and Hi-Def 16 bit and 24bit digital downloads.

Thanks for the reply’s and Help Case Closed