Roon Nucleus unable to play songs on LG TV OLED65G4 via Airplay (ref#ORW7PC)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

The problem I am have is with a new LG TV OLED65G4. I want to play songs using Airplay. The TV is Airplay capable, I can play to the TV using my Apple Devices. My Roon Nucleus sees the LGTV Airplay, I have enabled it, when I attempt to play a song it shows as playing but the songs time stamp stays at zero. Looking at other threads in the community I have already added the TV to the Home App on my Apple Account.

Describe your network setup

Spectrum's latest Router

2

Hi @Rick_Wurtz

Just a fellow music lover.

In the LG Airplay zone settings, tap on show advanced and toggle ‘compatibility mode’

Now see if it works.

3

Hi @Rick_Wurtz,

Thanks for writing in and for sharing your report! @Mr.Flibble has provided a great next step - let me know if the compatibility toggle helps.

After pairing, Roon tries to send an RTSP OPTIONS request to the TV—a standard step in the AirPlay protocol to determine capabilities and initialize the stream. At this point, it fails with:

IOException in RTSP request: Unable to read data from the transport connection: Connection timed out.

This results in a NetworkError and stops the process. This is after successful pairing, but before audio streaming begins. The compatibility toggle may very well help you here!

It may also be worth checking to see if the TV’s firmware is up to date.

We’ll be on standby for your reply and results!

4

Mr.Flibble, thank you for your help but no unfortunately that did not work.

1 Like
5

Compatibility toggle did not help, the TV firmware is up to date. I do not see a way to delete the Roon link to LG Airplay. I have tried disabling and then enabling again but that didn’t work. Is there a way to delete the link and start over?

6

Which model LG TV is it?

I have an LG TV and it’s been a while since testing Roon with it. IIRC I never got it to work. I’ll test again, but if not I’m thinking it’s because it’s a slightly old TV.

7

Yep, tested. Still doesn’t work for me either.

@benjamin steps I’ve tried is adding it to the Apple Home app. Enabling compatibility mode doesn’t help, setting to fixed volume doesn’t help.

My TVs details for comparison

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image1320×308 15 KB

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Can you offer me any more support? As I ask in my last post, is there a way to delete the link and start over? Or, do you have any other suggestions?

12

@Rick_WurtzHello ,

We were able to identify the errors in the diagnostic data enabled on your account, and now we are discussing internally with the R&D the possible root causes of this and will come back here with the updates as soon as possible.

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Hi @vadim @Rick_Wurtz @benjamin

I am yet to test this myself but a possible fix might be;

Go to LG TV Network > Wi-Fi Connection > Other network settings > Advanced Wi-Fi settings > toggle on “IPV6”

14

I tried that and it did not work but thanks anyway.

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Please let me know as soon as you come up with anything.
Thanks

16

Hi @Rick_Wurtz,

I just wanted to give you a quick update on the status of your case. Our developers are currently conducting a deeper investigation into the issue you reported. Based on what they’ve found so far, it looks like a fix will need to be released in order to fully resolve it. We’ll keep you posted here as soon as we have more information to share. Thanks for your continued patience!