Roon Nucleus won’t boot and no HDMI after unplugging it

Support Nucleus Support
1

Roon Core Machine

Roon Nucleus Rev B
SN: 54B2038D0D84

Networking Gear & Setup Details

Cisco Meraki firewall, Meraki MS 48 POE switch, Comcast internet as primary, Verizon cell internet as auto fail over

Connected Audio Devices

McIntosh MC2700

Number of Tracks in Library

Description of Issue

After a power outage, I plugged the unit back in. It won’t boot. I hooked hdmi to tv, I get nothing. Power light is lit but no flashing nic lights or activity for boot up post messages on screen. HDMI is totally dead.

2

Sorry that there’s a problem.

Is the unit still within the 2-year warranty period? And did you buy it from a dealer or direct from Roon Labs?

3

Within 2 years and direct from you guys.

4

OK, then a member of the Support team will be in touch with you via Private Message to initiate the RMA procedure.

PS, us volunteer moderators are just members of the community, we are not Roon Labs staff…

6

Hey @Mike_Shollack,

Ben with the support team here, I will follow up via private message with next steps in troubleshooting. Thanks!

7

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