Roon on MacBook Pro fails to start with "Fatal Error" (ref#O358O7)

[Fernando_Gerala]

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

Hi
When I start Roon in My Mac Book Pro, I got a message–––"""Fatal "Error""
""Could not create required lock file, and my app does not start""
I tested in my I Mac, and does not happen, but I only use it My Mac Book Pro.
May you help me to solve this issue???
Thanks in advance

Regards
Fernando Gerala

Describe your network setup

My home network is ok, and very fast, I can run Qobuz, and Tidal, but I prefer Roon

[connor]

Hi @Fernando_Gerala,

1. Open Activity Monitor and see if there are Roon-related processes still following. If so, what happens if you terminate them? Does Roon launch properly on the next attempt?
2. Navigate to your Mac’s .tmp folder (Go → /tmp) and clear any .lck file associated with Roon

Now open RoonServer and Roon again.

If that doesn’t work, try this:

Please open the Terminal app on this Mac and enter the following:

• cd /tmp
  Hit enter.
• sudo chown $(whoami) /tmp
  Hit enter.

You may be asked to enter your Mac user credentials.

Thanks!

[Fernando_Gerala]

Hi Connor

I tried 1. And 2.

1. Open Activity Monitor and see if there are Roon-related processes still following. If so, what happens if you terminate them? Does Roon launch properly on the next attempt? DOES NOT WORK
2. Navigate to your Mac’s .tmp folder (Go → /tmp) and clear any .lck file associated with Roon. DOES NOT WORK

My Mac did not find those folders, even in the libraries

• cd /tmp

Hit enter.

Also nothing happens

I tried

•
sudo chown $(whoami) /tmp
Hit enter.

Ans I got this

Last login: Fri Dec 20 18:49:40 on ttys000
fernando@Fernandos-MacBook-Pro ~ % sudo chown $(whoami) /tmp
Password:fernando@Fernandos-MacBook-Pro ~ %

Please see attached screenshots

Your help will be highly appreciated

Best Regards

Fernando

Olease see attached pics

[benjamin]

Hey @Fernando_Gerala,

Unfortunately, it doesn’t look like your images uploaded properly, could you give it another try?

For clarity purposes, did you include the bullet point? If so, try again and this time just copy and paste the command without the bullet point:

cd /tmp

same thing with the second command:

sudo chown $(whoami) /tmp

Thank you!