Roon on MacOS complete functionality failure (ref#HJ6UBH)

[magasin-marseille-pd (Magasin Marseille Pdc)]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

nothing works

Describe your network setup

i plugged and tuned on, downloaded all the apps, nothing works

[Wade_Oram]

Have you recently updated your Roon Server machine to Sequoia? If so you may want to perform a search for ‘Sequoia’ on the forum in the Support category. The likely solution to such issues with Sequoia has been reported many times.

[Mark_Sealey]

Specifically:

Navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed:

If it is already enabled, toggle it off and on again.

Then reboot your Mac, and see if the same issue persists.

[connor]

Hi @magasin-marseille-pd,

Please see the above posts. MacOS 15.x Sequoia more strictly polices the local network connections, and you’ll have to grant Roon specific local network access.

We notice you’re writing from a Dealer Account. Please look for a response in the dedicated dealer support channels, if you’ve already reached out there. Otherwise, we can continue to troubleshoot here at your convenience.