Roon on Nucleus not connecting to iPhone 16e (ref#VDQC1Y)

[Tim_Ferguson]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Roon on Nucleus won’t connect to my iPhone 16e

Describe your network setup

All connections via ethernet

[Anthony_Ochoa]

Assuming you can see both the Nucleus and iPhone 16e on your network from the router, and Roon Remote can access the core from your previous phone or another device, I would start with the below settings on your iPhone to verify they are not interferring.

Settings > Cellular > Wi-Fi Assist (disable)

Settings > Privacy and Security > Local Network > Roon (ensure this is enabled)

[daniel]

Hi @Tim_Ferguson,
Thanks for reaching out to us to ask about this issue. I agre with the steps that @Anthony_Ochoa proposed here. Can you please try that out and let us know if that helps you?

[Tim_Ferguson]

Yes it worked. Thank you!

[daniel]

Great I’m glad you’re able to connect your iPhone now! I’ll mark this case as solved for you. It will remain open a couple more days in case the problem returns.

[Anthony_Ochoa]

Excellent! Happy it worked out for you Tim.